Not sure the Avaya Specialist Call Center Implement and Support Elective question bank is right for you? Download the free PDF demo from ActualCollection, check the quality of the 132-S-720-1 practice questions yourself, and only then decide.
Avaya 132-S-720-1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Specialist Call Center Implement and Support Elective Exam |
| Exam Number: | 132-S-720-1 |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Response, Multiple Choice |
| Related Certifications: | Avaya Certified Implementation Specialist |
| Passing Score: | 70% |
| Real Exam Qty: | 65 |
| Recommended Training: | Avaya Official Training: Implementing Avaya Aura Call Center Elite |
| Exam Registration: | Avaya Learning Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Proctored online or onsite at authorized testing centers |
| Pre Condition: | Basic knowledge of Avaya Aura Communication Manager and call center concepts recommended |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 132-S-720-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration & Implementation | 30% | - Agent and skill group setup - Call vectoring and routing configuration - Integration with Communication Manager |
| Topic 2: Avaya Aura Call Center Elite Architecture & Features | 25% | - System components and deployment models - Core features and functionality overview |
| Topic 3: Maintenance & Troubleshooting | 20% | - Routine maintenance procedures - Fault isolation and resolution - Performance optimization |
| Topic 4: Advanced Routing & Management | 25% | - Call Management System (CMS) configuration - Advanced routing strategies - Reporting and monitoring setup |
Avaya 132-S-720-1 Exam: Frequently Asked Questions
The Avaya Specialist Call Center Implement and Support Elective exam is the official Avaya test registered under exam code 132-S-720-1. Passing it earns you the Avaya Specialist - Call Center Solutions Implementation certification, a credential at the Specialist level. It is also linked to the related certification: Avaya Certified Implementation Specialist. Avaya exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Avaya Specialist Call Center Implement and Support Elective exam includes 65 questions to be completed within 90 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Avaya Specialist Call Center Implement and Support Elective exam you need 70%, and the official registration fee is $125 USD. A retake is not discounted: a failed attempt means paying the full $125 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
Basic knowledge of Avaya Aura Communication Manager and call center concepts recommended
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Avaya Specialist Call Center Implement and Support Elective exam goes through the official channels below.
As for the delivery format, the exam is taken Proctored online or onsite at authorized testing centers.
Avaya points candidates toward the following training options for Avaya Specialist Call Center Implement and Support Elective.
Course work builds the foundation; question practice makes it stick. The 128 practice questions in the ActualCollection 132-S-720-1 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Avaya Specialist Call Center Implement and Support Elective material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Avaya Specialist Call Center Implement and Support Elective exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Avaya Specialist Call Center Implement and Support Elective syllabus is organized into 4 domains. Key areas include Maintenance & Troubleshooting (20%), Avaya Aura Call Center Elite Architecture & Features (25%), and Advanced Routing & Management (25%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
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