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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Add a conditional section within the answer with any access level.
B) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
C) Make the answer status private, make the required changes, and republish it.
D) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.

2. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Custom report with AdHoc Value variable
B) Custom report with Predefined List variable
C) Standard report with User Defined List variable
D) Standard report with Replacement Value variable

3. You enter a word in the Manage Search Query tool field "Tune a Question" that Knowledge Advanced does not recognize.
Which statement is true?

A) You must check if alternative synonyms exist.
B) The tuning process automatically corrects it.
C) You must correct the spelling manually.
D) Knowledge Advanced does not accept words that are not in the dictionary.

4. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Multiple answers cannot be updated simultaneously.
B) Answer articles cannot be printed.
C) Answer articles can contain variables.
D) Answer articles can be archived but not deleted.
E) Answer articles can be copied.

5. Which three types of answers can be added to the knowledge base? (Choose three.)

A) XML
B) URL
C) File Attachment
D) HTML
E) TEXT

Solutions: