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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. A company wantsto include the company logo and contact details in its outbound email communications.
Where should this be configured?

A) Admin HTML Editor
B) Quote template
C) Contact HTML Editor
D) Global template

2. How can you enable add-ins to run locally without uploading it to theserver?

A) Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

3. You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Save the deployment.
B) Validate the template.
C) Accept the changes.
D) Enable the global template.

4. Which two types of joins are available in analytics?

A) Inner
B) Internal
C) Peripheral
D) Outer LTD) External
E) Intersection

5. Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

A) The agents cannot get to the pages where they can end the script.
B) There are no return events listed in the incident workflow for the script use.
C) There are no exit or finished events being triggered on the script pages.
D) There are no script beginning and ending buttons enabled for the script pages.

Solutions: