Not sure the Oracle B2B Service 2020 Implementation Essentials question bank is right for you? Download the free PDF demo from ActualCollection, check the quality of the 1Z0-1064-20 practice questions yourself, and only then decide.
Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Passing Score: | 62% |
| Related Certifications: | Oracle B2B Service 2020 Certified Implementation Specialist |
| Exam Format: | Multiple Answer, Multiple Choice |
| Real Exam Qty: | 58 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Price: | USD 245 |
| Certificate Validity Period: | Oracle certification policies apply; no fixed expiration publicly specified for this credential version |
| Sample Questions: |  |
| Exam Way: | Pearson VUE testing center or Oracle online proctored exam (where available). |
| Pre Condition: | No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training. |
| Official Syllabus URL: | https://www.oracle.com/education/certification/ |
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuring Initial Setup for Oracle B2B Service | - Enable Oracle B2B Service features
|
| Knowledge Management | - Knowledge Setup and Administration
|
| Digital Customer Service | - Customer Self-Service Configuration
|
| Analytics and Reporting | - Reporting and Dashboard Configuration
|
| Service Request Management | - Configure Service Requests
|
| Entitlements and Service Levels | - Configure Entitlement Management
|
Answers Every 1Z0-1064-20 Candidate Should Read First
The Oracle B2B Service 2020 Implementation Essentials exam is the official Oracle test registered under exam code 1Z0-1064-20. Passing it earns you the Oracle Engagement Cloud Service certification, a credential at the Implementation Specialist level. It is also linked to the related certification: Oracle B2B Service 2020 Certified Implementation Specialist. Oracle exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Oracle B2B Service 2020 Implementation Essentials exam includes 58 questions to be completed within 90 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Oracle B2B Service 2020 Implementation Essentials exam you need 62%, and the official registration fee is USD 245. A retake is not discounted: a failed attempt means paying the full USD 245 again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No mandatory prerequisite exam required. Oracle recommends implementation experience and relevant Oracle CX Service training.
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Yes. ActualCollection offers a free PDF demo of the Oracle B2B Service 2020 Implementation Essentials material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Oracle B2B Service 2020 Implementation Essentials exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Oracle B2B Service 2020 Implementation Essentials syllabus is organized into 6 domains. Key areas include Analytics and Reporting, Digital Customer Service, and Configuring Initial Setup for Oracle B2B Service. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Question 1
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
A. Categories facilitate the assignment of an agent to the service request.
B. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
C. Filter the selection of the product related to the service request, when filtering by a particular category.
D. The hierarchical structure of the categories helps to improve the service request classification.
E. Categories determine the steps an agent must follow to close the service request.
Question 2
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?
A. Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
B. Disable the anonymous access option in your DCS application.
C. Configure your self-registrations so that they are automatically approved.
D. Configure the self-registrations to restrict registration to only existing Contacts.
Question 3
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
A. Objects
B. Fields
C. Reports
D. Exports
E. Themes
F. Icons
G. Object workflow
H. Roles and privileges
Question 4
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
B. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
Question 5
Which two options are true about reporting on milestones?
A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
B. Administrator-defined milestone data is not included in Analytics.
C. No standard reports on milestones are provided.
D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
Solutions:
| Question 1 Answer: A,B,D | Question 2 Answer: B,C,D | Question 3 Answer: A,B,C,D | Question 4 Answer: C | Question 5 Answer: A,B |
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