Everyone studies differently, so ActualCollection offers the Oracle B2B Service 2021 Implementation Essentials prep material in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. All three carry the same 78 practice questions.
Oracle 1Z0-1064-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-1064-21 |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Oracle Engagement Cloud Oracle CX Service |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 18 months |
| Real Exam Qty: | 58 |
| Exam Price: | $245 USD |
| Passing Score: | 62% |
| Recommended Training: | Oracle B2B Service 2021 Implementation Training Oracle Cloud Learning Subscription |
| Exam Registration: | Oracle University Exam Page Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized testing centers |
| Pre Condition: | No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/pexam_1Z0-1064-21 |
Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Productivity and Automation | 12% | - Macros and Shortcuts - Workflows and Rules |
| Topic 2: Knowledge Management | 15% | - Article Management and Search - Integration with Service Requests - Knowledge Base Setup |
| Topic 3: Entitlements and Service Level Agreements | 20% | - Coverage and Entitlement Setup - SLA Configuration - Milestones and Escalations |
| Topic 4: Digital Customer Service | 20% | - Customization and Components - DCS Application Architecture - Templates and Layouts |
| Topic 5: Service Request Management | 25% | - Categories, Types, and Statuses - Service Request Lifecycle - Assignment Rules and Queues |
| Topic 6: Security and Access Control | 8% | - Roles and Privileges - Data Security |
Oracle 1Z0-1064-21 Exam: Frequently Asked Questions
The Oracle B2B Service 2021 Implementation Essentials exam is the official Oracle test registered under exam code 1Z0-1064-21. Passing it earns you the Oracle B2B Service 2021 Certified Implementation Specialist certification, a credential at the Specialist level. It is also linked to the related certifications: Oracle Engagement Cloud, Oracle CX Service. Oracle exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Oracle B2B Service 2021 Implementation Essentials exam includes 58 questions to be completed within 90 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Oracle B2B Service 2021 Implementation Essentials exam you need 62%, and the official registration fee is $245 USD. A retake is not discounted: a failed attempt means paying the full $245 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Oracle B2B Service 2021 Implementation Essentials exam goes through the official channels below.
As for the delivery format, the exam is taken Online proctored or onsite at Pearson VUE authorized testing centers.
Oracle points candidates toward the following training options for Oracle B2B Service 2021 Implementation Essentials.
Course work builds the foundation; question practice makes it stick. The 78 practice questions in the ActualCollection 1Z0-1064-21 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Oracle B2B Service 2021 Implementation Essentials material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Oracle B2B Service 2021 Implementation Essentials exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Oracle B2B Service 2021 Implementation Essentials syllabus is organized into 6 domains. Key areas include Service Request Management (25%), Productivity and Automation (12%), and Knowledge Management (15%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Oracle B2B Service 2021 Implementation Essentials Sample Questions:
Question 1
Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?
A. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
C. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
D. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
Question 2
Your customer has informed you about a possible errorin the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losingtime and being ineffective.
What is causing the problem?
A. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
C. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
D. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is alsoavailable.
Question 3
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
A. Create a new search through the application composer.
B. Create several personalized searches and create them to each other.
C. Grant the agent Administrator permissions to addnew search filters.
D. Add fields from the advanced search functionality.
Question 4
Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.
A. DCS is a visual development tool for creating applications in VBCS.
B. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
C. VBCS is a visual development tool for creating applications in DCS.
D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
Question 5
Identify three considerations before starting the configuration of assignment rules to service requests.
A. the attributes of queues to use as criteria for your rule assignments
B. the attributes of service requests to use as criteria for your rule assignments
C. the rule sets you want to create and the rules to include in each rule set
D. the candidates of service requests to use as criteria for your rule assignments
E. the candidates of queues to use as criteria for your rule assignments
Solutions:
| Question 1 Answer: C,D | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C,D | Question 5 Answer: C,D,E |
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