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- Staff Management
- RightNow Analytics
- Application Appearance
- Customer Portal
- Feedback/Surveys
- Site Configuration Admin
- Answer Management
- Chat & Co-Browse
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Site Configuration and Administration | - System settings and configuration - Passport configurations - Search priority and keywords - Message templates and variables |
| Customer Interaction Tools | - Configure Chat and Co-Browse - Manage email and response channels - Set up feedback and surveys |
| Customer Portal | - Self-service functionality setup - Portal access control - Portal deployment and configuration |
| Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Staff and Profile Management | - Define permissions and access rights - Create and manage profiles - Configure agent workflows - Set up staff accounts and roles |
| Application Appearance | - Design Agent Interfaces - Create and implement Workspaces - Configure Customizable Menus - Create Navigation Sets |
| Analytics and Reporting | - Configure dashboards - Define report access and sharing - Create standard and custom reports |
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