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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Infrastructure & Requirements Gathering | 25% | - Customer business and productivity requirements - Application integration and capacity planning - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and readiness |
| Implementation & Configuration | 35% | - Avaya IP Office system deployment - Voicemail, messaging, and unified communications - User configuration, dial plan, and routing - Licensing, feature activation, and system setup |
| Network & Telephony Integration | 20% | - SIP trunking and PSTN connectivity - LAN/WAN connectivity and QoS - Security and access control |
| Maintenance, Troubleshooting & Support | 20% | - System monitoring and routine maintenance - Fault isolation and issue resolution - Backup, restore, and software updates |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
- A. Voicemail Pro with IMS
- B. Message Manager
- C. Outcalling
- D. Voicemail Pro with UMS
- E. Unified Messaging
Correct Answer: D 🗳️
An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
- A. The telephone MAC address must registered in IP Office.
- B. The telephone firmware requires an upgrade.
- C. The telephone requires an IP 500 control unit.
- D. The telephone must be changed from SIP to H.323.
Correct Answer: C 🗳️
A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
- A. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
- B. Add the Client CLI information to the Incoming Call Route.
- C. Enable CLI tracking
- D. Add the ClI information to the Account Code.
Correct Answer: D 🗳️
A customer has an IP500v2 and would like the ability to monitor the IP Office system resources from anywhere in the network. Which two will allow them to do this? (Choose two.)
- A. Telnet session to the IP Office
- B. SSH session to the IP Office address
- C. Web session to the IP Office address
- D. System Status Application
Correct Answer: C,D 🗳️
A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)
- A. Replace hardware outside warranty.
- B. Duplicate the issue and obtain traces.
- C. Upgrade or downgrade the IP Office core software to fix the issue.
- D. Research possible causes and implement a solution
- E. Test and document the results of the implemented solution.
Correct Answer: B,D,E 🗳️
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