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SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 2: Reporting and Analytics | - Service Reporting
|
| Topic 3: Master Data and Configuration | - Core Master Data
|
| Topic 4: Service Processes | - Ticket and Case Management
|
| Topic 5: Integration and Communication | - Integration Scenarios
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
Question 1
How do you enable use of the Resource Scheduler in SAP Cloud for Service?
A. Maintain a setting in the item processing types
B. Activate business configuration in scoping
C. Define time types in fine-tuning
D. Schedule mass release of assignments
Question 2
When a user creates service tickets, what product type is supported for determining the warranty?
A. Entitlement product
B. Registered product
C. Individual product
D. List product
Question 3
Which of the following objects can you integrate with SAP CRM? Note: There are 3 correct answers to this question.
A. Service requests
B. Vendors
C. Opportunities
D. Van stock
E. Social media profiles
Question 4
What can you use to hide a single value of multiple value field?
A. Code lists restrictions
B. Access rights
C. Key user tool (KUT)
D. Personalization
Question 5
When using data migration template for the initial load, which activities are parts of the migration process?
Note: There are 3 correct answers to this question.
A. Realign territory data
B. Upload data from the template file
C. Find and fix errors in the data file
D. Align data fields with input fields
E. Export data to local file
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: A,B,E | Question 4 Answer: A | Question 5 Answer: A,C,E |
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