Short on time before your C-TCRM20-73 exam date? The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 question set from ActualCollection packs 145 practice questions into a format you can work through whenever a spare hour shows up. In 2026, plenty of busy professionals fit their prep into lunch breaks and commutes, and this material is built for exactly that.
SAP C-TCRM20-73 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Exam Number: | C-TCRM20-73 |
| Real Exam Qty: | 80 |
| Exam Price: | USD 500 |
| Exam Format: | Multiple Choice, Multiple Response |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP Certified Application Associate - CRM Fundamentals |
| Passing Score: | 64% |
| Available Languages: | English, Japanese, German |
| Certificate Validity Period: | Version-specific certification; valid for SAP CRM 7.0 EhP3 release |
| Sample Questions: |  |
| Exam Way: | SAP authorized testing center or SAP certification delivery platform (availability depended on region and certification lifecycle). |
| Pre Condition: | No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals. |
| Official Syllabus URL: | https://training.sap.com/certification/c_tcrm20_73-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp3-g/ |
SAP C-TCRM20-73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Interaction Center | 8% | - Customer Interaction Handling
|
| Topic 2: CRM WebClient UI Framework | 12% | - User Interface Fundamentals
|
| Topic 3: Marketing Process | 10% | - Marketing Fundamentals
|
| Topic 4: CRM Technology and Architecture | 10% | - Technical Foundations
|
| Topic 5: CRM Basic Functions | 12% | - Master Data Fundamentals
|
| Topic 6: Analytics and Reporting | 8% | - Business Analytics
|
| Topic 7: Sales Process | 15% | - Sales Cycle Management
|
| Topic 8: CRM Middleware and Data Exchange | 10% | - Integration Fundamentals
|
| Topic 9: Service Process | 15% | - Service Management
|
Common Questions About the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Exam
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam is the official SAP test registered under exam code C-TCRM20-73. Passing it earns you the SAP Certified Application Associate certification, a credential at the Associate level. It is also linked to the related certification: SAP Certified Application Associate - CRM Fundamentals. SAP exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam includes 80 questions to be completed within 180 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam you need 64%, and the official registration fee is USD 500. A retake is not discounted: a failed attempt means paying the full USD 500 again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No mandatory prerequisite certification. SAP recommends practical knowledge of CRM business processes and SAP CRM 7.0 EhP3 fundamentals.
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Yes. ActualCollection offers a free PDF demo of the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 syllabus is organized into 9 domains. Key areas include Analytics and Reporting (8%), Marketing Process (10%), and Service Process (15%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 Sample Questions:
Which assignments in customizing can be implemented when setting up Organization data determination in business transactions?
Please choose the correct answer.
Response:
- A. An organization data profile has to be assigned to the transaction type.
- B. A determination rule has to be assigned to a transaction type
- C. For determination rule type 'Org Model', responsibilities have to be assigned directly in the rule.
Correct Answer: A 🗳️
Your customer is discussing a hierarchically structured marketing project in SAP CRM. The customer makes the following statements, with which of these do you agree?
Please choose the correct answer.
Response:
- A. Target groups have to be assigned on marketing plan level.
- B. Target groups are assigned to a (Only One) Profile or a Profile set and not directly to the marketing plan.
- C. It is possible to create a campaign without assignment to a marketing plan.
- D. Marketing plans focus on the operative level, whereas Campaigns focus on the strategic level.
Correct Answer: C 🗳️
You are tasked with creating an Organizational Model in SAP CRM. The client wants to use both Sales & Service in SAP CRM, and logistics in SAP ERP. One of the organization element is called "Singapore Sales & Services". Which of the following are relevant questions to ask the client?
There are 2 correct answers to this question.
Response:
- A. Do we want the same Org model to be used for both Sales & Service or shouldwe create Service Org model and a Sales Org model separately in SAP CRM?
- B. Is the Org model to be used in automatic org determination in SAP CRM?
- C. Is the Org model cannot used in an automatic org determination in SAP CRM?
- D. Is the SAP CRM Org model to be used via RFC calls from SAP ERP? This would allow us to keep only the SAP CRM Org model and not to create an ERP Org model at all.
Correct Answer: A,B 🗳️
For which of the given processes is CRM Billing required for invoicing?
There are 3 correct answers to this question.
Response:
- A. Service parts management
- B. Sales order management
- C. Financial service and leasing
- D. Service order management
- E. Intellectual Property Management
Correct Answer: A,C,E 🗳️
Which of the following statements are correct regarding Transaction processing?
There are 2 correct answers to this question.
Response:
- A. ATP check for a sales order can be done using SAP BW.
- B. Sales assistant is a part of CRM Sales order processing.
- C. Delivery documents can be replicated from ECC to CRM.
- D. Sales orders can be created as a follow up document from an opportunity.
Correct Answer: B,D 🗳️
1184 Customer Reviews
