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HP HP0-003 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Product Overview and Concepts | - Core IT service management concepts - Service Desk architecture overview |
| Topic 2: Administration and Maintenance | - User and role management - System maintenance tasks |
| Topic 3: Incident and Problem Management | - Problem tracking and resolution processes - Incident lifecycle management |
| Topic 4: Workflow and Process Automation | - Automation rules and triggers - Workflow design and configuration |
| Topic 5: Installation and Configuration | - System installation and setup - Basic configuration and system parameters |
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