Certification exams change, and study material that was current last year can quietly go stale. ActualCollection updates its ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) practice questions continuously, and your purchase includes 365 days of free updates through 2026 and beyond.
ITIL ITIL-DSV日本語 Exam Overview:
| Certification Vendor: | AXELOS |
|---|---|
| Exam Name: | ITIL 4 Specialist: Drive Stakeholder Value |
| Exam Number: | ITIL-DSV |
| Exam Format: | Multiple Choice (Multiple Answers), Multiple Choice (Single Answer) |
| Real Exam Qty: | 40 |
| Exam Duration: | 130 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | Lifetime (subject to CPD requirements) |
| Related Certifications: | ITIL 4 Strategic Leader (SL) ITIL 4 Managing Professional (MP) ITIL 4 Foundation |
| Exam Price: | USD 295 |
| Available Languages: | German, Spanish, Japanese, English, Portuguese, Italian, Simplified Chinese, French |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or at authorized testing centers (Pearson VUE) |
| Pre Condition: | ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam. |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-itil-4/itil-4-specialist-drive-stakeholder-value |
ITIL ITIL-DSV日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Measuring and Monitoring Value | 13% | - Service pricing and charging models - Value measurement methods - Customer satisfaction measurement |
| Topic 2: Knowing How to Generate Value | 13% | - Risk and cost considerations - Service consumption and usage - Non-use value |
| Topic 3: Customer Value | 13% | - Value co-creation concepts - Customer value dimensions - Value propositions |
| Topic 4: Building Stakeholder Relationships | 9% | - Supplier and partner relationships - Stakeholder communication - Relationship lifecycle |
| Topic 5: Customer Journey Mapping | 13% | - Purpose and value of customer journey mapping - Mapping the customer journey - Touchpoints and channels |
| Topic 6: Realizing Value Throughout the Journey | 13% | - Service readiness and availability - Value tracking - Onboarding and offboarding |
| Topic 7: Ensuring Appropriate Access | 13% | - Equity of service provision - Service accessibility - Barriers to access |
| Topic 8: Customer Experience (CX) | 13% | - Customer experience design principles - Customer experience culture - CX metrics and key performance indicators (KPIs) |
Common Questions About the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) Exam
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) exam is the official AXELOS test registered under exam code ITIL-DSV日本語. Passing it earns you the ITIL 4 Managing Professional certification, a credential at the Specialist level. It is also linked to the related certifications: ITIL 4 Foundation, ITIL 4 Managing Professional (MP), ITIL 4 Strategic Leader (SL). AXELOS exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) exam includes 40 questions to be completed within 130 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) exam you need 70%, and the official registration fee is USD 295. A retake is not discounted: a failed attempt means paying the full USD 295 again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
ITIL 4 Foundation certificate is required. It is recommended to have 2-3 years of IT service management experience before attempting this exam.
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Yes. ActualCollection offers a free PDF demo of the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) syllabus is organized into 8 domains. Key areas include Building Stakeholder Relationships (9%), Customer Value (13%), and Customer Experience (CX) (13%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV日本語版) Sample Questions:
あるサービス プロバイダーが最近、給与計算サービスのアップグレードをリリースしました。サービス プロバイダーは、アップグレードにはさまざまな他の HR システムから情報をコピーする機能が含まれるため、手動で入力するデータ量を削減できると顧客に伝えていました。しかし、この説明は当時文書化されておらず、提案された機能は設計に含まれていませんでした。
この状況を回避するのに役立つ可能性のある活動はどのプラクティスに含まれていますか?
- A. ビジネス分析
- B. ポートフォリオ管理
- C. サービスデスク
- D. サービスカタログ管理
Correct Answer: A 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
組織には、間違いを隠すことを奨励する文化があります。これにより、さまざまな分野で改善する機会が減少します。
この状況を改善するために最も役立つ実践方法は何ですか、またどのようにですか?
- A. サプライヤー管理、サプライヤーとのよりオープンなコミュニケーションを促進すること
- B. 顧客との会議に透明性に関する議論を含めることによるサービスレベル管理
- C. 価値観と原則を開発し、伝えることによる関係管理
- D. サービスデスク、より多くの社内IT情報をユーザーと共有する
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
サービス プロバイダーがユーザーをオフボーディングしています。次のアクションのうちどれが推奨されますか?
- A. すべての請求書が支払われていることを確認します。
- B. サービスへのアクセスを取り消します。
- C. すべての関係者に伝えます。
- D. 根本原因分析を実行します。
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
ある組織では、大手サービス プロバイダーが提供するすぐに使えるサービスを使用しています。サービス プロバイダーはどのようにして組織のニーズを把握しているのでしょうか。
- A. サービスプロバイダーの「サービスレベル管理」チームは、関係の「共同作成」段階で組織と詳細な要件を交渉します。
- B. サービスプロバイダーのビジネス分析チームは、関係の「オファー」段階で組織と詳細な要件を交渉します。
- C. サービスプロバイダーのマーケティングおよびビジネス分析チームは、この特定の組織のニーズではなく、一般的な市場のニーズを考慮します。
- D. 組織はサービスプロバイダーに提案依頼書(RfP)を提供し、サービスプロバイダーがニーズを理解し、そのニーズを満たすサービスを設計できるようにします。
Correct Answer: C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
サービスへのアクセスが提供される前にユーザーの権限を確認するためのチェックとして考えられる 2 つはどれですか?
1. すべてのユーザーに対して毎年本人確認を実施する
2. ユーザーがサービスデスクチームにサポートを依頼する際にユーザーの身元を確認する
3. 認証を必要とするサービスについてユーザーがトレーニングを受けられるようにする
4. ユーザーの身元を証明するために必要に応じてセキュリティチェックを実行する
- A. 3 と 4
- B. 2 と 3
- C. 1 と 2
- D. 1 と 4
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).






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