Certification exams change, and study material that was current last year can quietly go stale. ActualCollection updates its Microsoft Dynamics 365 Marketing Functional Consultant practice questions continuously, and your purchase includes 365 days of free updates through 2026 and beyond.
Microsoft MB-220 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Marketing Functional Consultant |
| Exam Number: | MB-220 |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 120 minutes |
| Available Languages: | Spanish, Italian, German, Chinese (Simplified), Portuguese (Brazil), Japanese, English, French |
| Exam Price: | $165 USD |
| Passing Score: | 700/1000 |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Certified: Power Platform Functional Consultant Associate |
| Exam Format: | Multiple choice, Scenario-based, Case study, Multiple response |
| Recommended Training: | Microsoft Learn Learning Paths |
| Exam Registration: | Microsoft Learn Registration Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at authorized test centers |
| Pre Condition: | Recommended: Exam PL-200: Microsoft Power Platform Functional Consultant; experience with Dynamics 365 marketing applications |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-220/ |
Microsoft MB-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage marketing channels | 25-30% | - Manage text messages and push notifications - Design and publish marketing pages and forms - Create and manage marketing emails |
| Topic 2: Analyze insights and reports | 10-15% | - Create and interpret reports and dashboards - Measure campaign performance |
| Topic 3: Manage events and webinars | 10-15% | - Integrate with webinar platforms - Plan and configure events - Manage registrations and attendance |
| Topic 4: Manage customer journeys | 20-25% | - Implement automation and branching logic - Test, publish, and monitor journeys - Design and implement journeys |
| Topic 5: Manage segments and preferences | 15-20% | - Manage subscription centers and preferences - Create and manage segments - Manage consent and compliance |
| Topic 6: Manage leads, contacts, and accounts | 1-5% | - Create and manage records - Implement lead scoring and qualification |
| Topic 7: Configure Dynamics 365 Customer Insights – Journeys | 10-15% | - Configure forms, pages, and templates - Configure application settings - Configure integration with other services |
Answers Every MB-220 Candidate Should Read First
The Microsoft Dynamics 365 Marketing Functional Consultant exam is the official Microsoft test registered under exam code MB-220. Passing it earns you the Microsoft Certified: Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate certification, a credential at the Associate level. It is also linked to the related certification: Microsoft Certified: Power Platform Functional Consultant Associate. Microsoft exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Microsoft Dynamics 365 Marketing Functional Consultant exam includes 40-60 questions to be completed within 120 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Microsoft Dynamics 365 Marketing Functional Consultant exam you need 700/1000, and the official registration fee is $165 USD. A retake is not discounted: a failed attempt means paying the full $165 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
Recommended: Exam PL-200: Microsoft Power Platform Functional Consultant; experience with Dynamics 365 marketing applications
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Microsoft Dynamics 365 Marketing Functional Consultant exam goes through the official channels below.
As for the delivery format, the exam is taken Online proctored or onsite at authorized test centers.
Microsoft points candidates toward the following training options for Microsoft Dynamics 365 Marketing Functional Consultant.
Course work builds the foundation; question practice makes it stick. The 250 practice questions in the ActualCollection MB-220 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Microsoft Dynamics 365 Marketing Functional Consultant material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Microsoft Dynamics 365 Marketing Functional Consultant exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Microsoft Dynamics 365 Marketing Functional Consultant syllabus is organized into 7 domains. Key areas include Manage segments and preferences (15-20%), Analyze insights and reports (10-15%), and Manage events and webinars (10-15%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Microsoft Dynamics 365 Marketing Functional Consultant Sample Questions:
You are creating a customer journey.
You want to control the actions based on choices the contact makes and control the speed at which those actions happen.
Which three types of tiles are available to control the flow to meet your needs? (Choose three.) Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Trigger
- B. Scheduler
- C. Splitter
- D. Internal action item
- E. Decision point
Correct Answer: A,B,E 🗳️
Note: In this section, you will see one or more sets of questions with the same scenario and problem.
Each question presents a unique solution to the problem, and you must determine whether the solution meets the stated goals. More than one solution might solve the problem. It is also possible that none of the solutions solve the problem.
You are a Dynamics 365 functional consultant for Contoso Ltd. Contoso has multiple Facebook pages for products and services. Your marketing team has issued a help ticket stating that their Facebook Marketing posts have stopped working as of yesterday.
Solution: You reauthorize the Facebook social posting configuration to resolve the ticket.
Does this meet your goal?
- A. No
- B. Yes
Correct Answer: B 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
You are a Dynamics 365 Marketing functional consultant at Contoso Ltd.
You need to configure the LinkedIn Lead Gen feature.
What are the two pre-requisites that must be applied before you are able to proceed with the configuration?
Each correct answer presents part of the solution.
- A. Send a request to Linkedln to allow the synchronization.
- B. Grant the rightful users with the Linkedln Lead Gen Forms Administrator or Linkedln Lead Gen Forms Salesperson security roles.
- C. Have Linkedln Profile with Campaign Manager enabled.
- D. Have a Linkedln Profile with Lead Gen Administrator enabled.
- E. Create a strategy to match Linkedln incoming leads to existing leads.
Correct Answer: B,C 🗳️
Explanation: Only visible for ActualCollection members. You can sign-up / login (it's free).
You created a real-time marketing form for your organization.
You need to publish the form where your customers can access It.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Create a Canvas App page
- B. Publish an event portal page.
- C. Embed or inject the form through JavaScript code.
- D. Create a standalone page.
Correct Answer: C,D 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company recently installed the real-time marketing module.
You need to make sure that the consent center is filled with the correct consent data currently available in Microsoft Dynamics 365 Marketing and from legacy campaign solutions.
Solution: You manually add records by selecting the corresponding option from the top ribbon in the consent center.
Does this meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
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