Failing the MB-910 exam means paying the registration fee all over again, and those fees add up fast. Candidates in 2026 use the Microsoft Dynamics 365 Fundamentals (CRM) practice questions at ActualCollection to walk into the test already knowing what the real thing feels like.
Microsoft MB-910 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Fundamentals (CRM) |
| Exam Number: | MB-910 |
| Available Languages: | Chinese (Simplified), German, Spanish, Portuguese (Brazil), Japanese, French, English, Italian, Korean |
| Related Certifications: | Microsoft Power Platform Fundamentals (PL-900) Microsoft Dynamics 365 Fundamentals (ERP) |
| Exam Price: | USD 99 (may vary by region) |
| Exam Format: | Drag and drop, Multiple choice, Multiple response, Case study |
| Real Exam Qty: | 40–60 |
| Certificate Validity Period: | Does not expire, but subject to Microsoft certification renewal policies (annual renewal assessment may apply) |
| Passing Score: | 700 (out of 1000) |
| Exam Duration: | 60 minutes |
| Recommended Training: | Dynamics 365 Fundamentals (CRM) Certification Prep Microsoft Learn - MB-910 Learning Path |
| Exam Registration: | Pearson VUE Microsoft Exams Microsoft Certification Exam Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or in-person at authorized test centers (Pearson VUE) |
| Pre Condition: | No prerequisites required |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-910/ |
Microsoft MB-910 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Describe Dynamics 365 Sales capabilities | - Sales lifecycle and core features
|
| Describe Dynamics 365 customer engagement apps | - Overview of Dynamics 365 CRM applications
|
| Describe Dynamics 365 Marketing capabilities | - Marketing automation fundamentals
|
| Describe Dynamics 365 Customer Service capabilities | - Customer support features
|
Microsoft MB-910 Exam: Frequently Asked Questions
The Microsoft Dynamics 365 Fundamentals (CRM) exam is the official Microsoft test registered under exam code MB-910. Passing it earns you the Microsoft Certified: Dynamics 365 Fundamentals (CRM) certification, a credential at the Fundamentals level. It is also linked to the related certifications: Microsoft Dynamics 365 Fundamentals (ERP), Microsoft Power Platform Fundamentals (PL-900). Microsoft exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Microsoft Dynamics 365 Fundamentals (CRM) exam includes 40–60 questions to be completed within 60 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Microsoft Dynamics 365 Fundamentals (CRM) exam you need 700 (out of 1000), and the official registration fee is USD 99 (may vary by region). A retake is not discounted: a failed attempt means paying the full USD 99 (may vary by region) again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No prerequisites required
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Microsoft Dynamics 365 Fundamentals (CRM) exam goes through the official channels below.
As for the delivery format, the exam is taken Online proctored or in-person at authorized test centers (Pearson VUE).
Microsoft points candidates toward the following training options for Microsoft Dynamics 365 Fundamentals (CRM).
Course work builds the foundation; question practice makes it stick. The 161 practice questions in the ActualCollection MB-910 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Microsoft Dynamics 365 Fundamentals (CRM) material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Microsoft Dynamics 365 Fundamentals (CRM) exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Microsoft Dynamics 365 Fundamentals (CRM) syllabus is organized into 4 domains. Key areas include Describe Dynamics 365 Sales capabilities, Describe Dynamics 365 Marketing capabilities, and Describe Dynamics 365 Customer Service capabilities. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:
Question 1
A company uses Dynamics 365 Sales.
You disqualify a lead. On a later date, the lead shows interest in buying a product that the company sells.
You need to convert the lead to an opportunity and retain all available history.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
A. Convert the copied lead to an opportunity.
B. Qualify the reactivated lead to an opportunity.
C. Use the Reactivate Lead functionality to reopen the lead.
D. Create a copy of the lead with data from the original lead.
E. Qualify the closed lead as an opportunity.
Question 2
You are a project manager for a company that uses Dynamics 365 Project Operations.
You need to determine whether a specific resource has availability to work on a project.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Question 3
A company uses Dynamics 365 Field Service.
The company uses a manual process to create and schedule work orders. The company wants to optimize scheduling and reduce assisted support costs.
You need to recommend appropriate features of Dynamics 365 Field Service to meet the requirements. Which feature should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Question 4
You use Dynamics 365 Field Service.
Each time a customer contacts a call center to request service, you plan to send a technician to the customer's location. You receive a service request and create a work order.
You need to identify the next step in the process. What should you do next?
A. Schedule and dispatch the work order.
B. Adjust inventory values.
C. Review and close the work order.
D. Generate an invoice.
Question 5
A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.
Solutions:
| Question 1 Answer: B,E | Question 2 Answer: Only visible for members | Question 3 Answer: Only visible for members | Question 4 Answer: A | Question 5 Answer: Only visible for members |
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