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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 構成管理データベース (CMDB) の詳細情報の量を増やすにはどうすればよいでしょうか?

A) CMDB 内の各構成アイテム (CI) の属性の数を増やす
B) CMDBのレコード数を増やす
C) CMDB の使用量を増やす
D) CMDB のスコープを拡大する

2. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) 人事部門が利用できる予算
B) 自社が定める基準
C) プロセス文書を更新する時期
D) 競合他社の工程管理システム

3. ISO/IEC 20000 の目的は何ですか?

A) 統合プロセスアプローチの採用を促進する
B) IT ガバナンスの導入を促進するため
C) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
D) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。

4. 明確に定義されたプロセスには何を含める必要がありますか?

A) 統計的サポート
B) 機能
C) 期待される結果
D) タイムライン

5. サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A) インフラストラクチャのサイズ
B) スタッフ数
C) 実行される特定のプロセス
D) サービスの場所

Solutions: