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Nortel 920-105 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - Pre-installation planning and preparation - Basic configuration and setup - Server installation procedures - Integration with Meridian/CS1000 systems |
| Topic 2: Security and Best Practices | 5% | - Security settings and access control - High availability and redundancy |
| Topic 3: Administration and Operation | 25% | - System monitoring and reporting - Call routing and script administration - User and administrator management - Database management and backup |
| Topic 4: Symposium Call Center Server Overview | 15% | - Supported software and hardware versions - System requirements and compatibility - Architecture and components |
| Topic 5: Maintenance and Troubleshooting | 25% | - Log analysis and diagnostic tools - Software updates and patches - Routine maintenance tasks - Fault isolation and resolution |
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