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Nortel 920-431 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Configuration | 20% | - Signaling and protocol setup - Terminal and user administration - Network integration parameters - IP telephony and trunk configuration |
| Topic 2: System Hardware & Architecture | 25% | - Power and grounding requirements - Cabinet, shelf, and card installation - CS 1000 hardware components and platforms - Network interfaces and cabling |
| Topic 3: Maintenance & Troubleshooting | 30% | - Call processing and connectivity issues - Hardware fault isolation and replacement - Diagnostic tools and commands - Common problem resolution - Alarm and error log analysis |
| Topic 4: Software Installation & Initialization | 25% | - Base software loading and activation - Release 5.0 specific procedures - Software upgrades and patches - System initialization and configuration basics |
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