Everyone studies differently, so ActualCollection offers the ISEB ITSM Foundation Certificate in Problem & Incident Management prep material in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. All three carry the same 75 practice questions.
ISEB BH0-009 Exam Overview:
| Certification Vendor: | ISEB / BCS |
|---|---|
| Exam Name: | ITSM Foundation Certificate in Problem & Incident Management |
| Exam Number: | BH0-009 |
| Exam Price: | Approx. $150–$200 USD |
| Related Certifications: | IT Service Management Foundation ITIL Foundation Certificate in IT Service Management |
| Real Exam Qty: | 75 |
| Exam Duration: | 60 minutes |
| Available Languages: | English |
| Passing Score: | 65% |
| Certificate Validity Period: | Valid for life |
| Exam Format: | Multiple Choice |
| Recommended Training: | BCS Accredited Training Providers |
| Exam Registration: | BCS The Chartered Institute for IT |
| Sample Questions: |  |
| Exam Way: | Proctored paper-based or computer-based exam via authorized training/testing centers; exam retired, no longer available for new registration |
| Pre Condition: | No formal prerequisites; open to all IT staff and ITSM practitioners |
| Official Syllabus URL: | https://www.bcs.org/ |
ISEB BH0-009 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to ITSM and ITIL Concepts | 15% | - Key definitions: Service, Incident, Problem, Known Error - ITIL framework overview - Basic IT Service Management principles |
| Topic 2: Relationships and Interfaces | 10% | - Metrics, KPIs and continual improvement - Interaction with Change, Configuration and Knowledge Management - Tools and supporting technologies |
| Topic 3: Incident Management | 40% | - Incident lifecycle: detection, logging, categorization, prioritization - Service Desk role and responsibilities - SLAs, impact, urgency and prioritization matrix - Purpose, objectives and scope - Diagnosis, escalation, resolution and closure |
| Topic 4: Problem Management | 35% | - Root Cause Analysis (RCA) techniques - Workarounds, Known Errors and Error Control - Purpose, objectives and scope - Problem vs Incident; Reactive vs Proactive approaches - Problem resolution and prevention - Problem identification, logging and categorization |
Answers Every BH0-009 Candidate Should Read First
The ISEB ITSM Foundation Certificate in Problem & Incident Management exam is the official ISEB / BCS test registered under exam code BH0-009. Passing it earns you the ITSM Foundation Certificate in Problem & Incident Management certification, a credential at the Foundation level. It is also linked to the related certifications: IT Service Management Foundation, ITIL Foundation Certificate in IT Service Management. ISEB / BCS exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The ISEB ITSM Foundation Certificate in Problem & Incident Management exam includes 75 questions to be completed within 60 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the ISEB ITSM Foundation Certificate in Problem & Incident Management exam you need 65%, and the official registration fee is Approx. $150–$200 USD. A retake is not discounted: a failed attempt means paying the full Approx. $150–$200 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No formal prerequisites; open to all IT staff and ITSM practitioners
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the ISEB ITSM Foundation Certificate in Problem & Incident Management exam goes through the official channels below.
As for the delivery format, the exam is taken Proctored paper-based or computer-based exam via authorized training/testing centers; exam retired, no longer available for new registration.
ISEB / BCS points candidates toward the following training options for ISEB ITSM Foundation Certificate in Problem & Incident Management.
Course work builds the foundation; question practice makes it stick. The 75 practice questions in the ActualCollection BH0-009 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the ISEB ITSM Foundation Certificate in Problem & Incident Management material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the ISEB ITSM Foundation Certificate in Problem & Incident Management exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official ISEB ITSM Foundation Certificate in Problem & Incident Management syllabus is organized into 4 domains. Key areas include Introduction to ITSM and ITIL Concepts (15%), Relationships and Interfaces (10%), and Problem Management (35%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
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