Reading notes is one thing; sitting a timed exam is another. The ActualCollection test engines recreate the pressure of the real IBM Tealeaf Customer Experience Management V8.7, Business Analysis exam, so the C8010-474 testing experience feels familiar long before you book your seat.
IBM C8010-474 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tealeaf Customer Experience Management V8.7 Business Analysis |
| Exam Number: | 000-474 |
| Exam Format: | Scenario-based questions, Multiple choice |
| Available Languages: | English |
| Related Certifications: | IBM Tealeaf Customer Experience Management V8.7 Administration IBM Customer Experience Analytics |
| Certificate Validity Period: | 2 years |
| Recommended Training: | IBM Tealeaf Customer Experience Management Training |
| Exam Registration: | IBM Certification Portal |
| Sample Questions: | ![]() |
| Exam Way: | Delivered via Pearson VUE testing centers or online proctored exam |
| Pre Condition: | No mandatory prerequisites, but familiarity with IBM Tealeaf Customer Experience Management and digital analytics is recommended. |
| Official Syllabus URL: | https://www.ibm.com/training/certification |
IBM C8010-474 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tealeaf Customer Experience Management Overview | - Core concepts of digital customer experience analysis - Architecture and components |
| Troubleshooting and Optimization | - Improving customer journey performance - Identifying user experience issues |
| Reporting and Dashboards | - Standard reporting capabilities - Custom dashboards and metrics interpretation |
| Eventing and Data Analysis | - Event definition and configuration - Conversion and funnel analysis |
| Data Capture and Session Replay | - Session data collection mechanisms - Session replay analysis and interpretation |
Answers Every C8010-474 Candidate Should Read First
The IBM Tealeaf Customer Experience Management V8.7, Business Analysis exam is the official IBM test registered under exam code C8010-474. Passing it earns you the IBM Certified Specialist - Tealeaf Customer Experience Management V8.7, Business Analysis certification, a credential at the Professional level. It is also linked to the related certifications: IBM Tealeaf Customer Experience Management V8.7 Administration, IBM Customer Experience Analytics. IBM exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
No mandatory prerequisites, but familiarity with IBM Tealeaf Customer Experience Management and digital analytics is recommended.
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the IBM Tealeaf Customer Experience Management V8.7, Business Analysis exam goes through the official channels below.
As for the delivery format, the exam is taken Delivered via Pearson VUE testing centers or online proctored exam.
IBM points candidates toward the following training options for IBM Tealeaf Customer Experience Management V8.7, Business Analysis.
Course work builds the foundation; question practice makes it stick. The 100 practice questions in the ActualCollection C8010-474 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the IBM Tealeaf Customer Experience Management V8.7, Business Analysis material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the IBM Tealeaf Customer Experience Management V8.7, Business Analysis exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official IBM Tealeaf Customer Experience Management V8.7, Business Analysis syllabus is organized into 5 domains. Key areas include Data Capture and Session Replay, Eventing and Data Analysis, and Reporting and Dashboards. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
IBM Tealeaf Customer Experience Management V8.7, Business Analysis Sample Questions:
A bank wants to learn more about potential customers applying for a mortgage online. In particular, they want to understand regional success rates on mortgage applications.
They have created events to capture the following information from the application process:
-Applicant postal code -Applicant IP address -Loan amount -Loan type -Application abandoned Which event configurations would create a report to help them understand mortgage applicants from different regions?
- A. IP address event with dimensions on postal code, loan type, loan amount
- B. Postal code event with dimensions on IP address, loan type, loan amount
- C. Loan amount event with dimensions on postal code, application abandoned
- D. Application abandoned event with dimensions on postal code, loan amount
Correct Answer: C 🗳️
A clothing retailer wants to learn about statistically significant changes in conversion rates by traffic type. What type of Top Mover would give them the data they need?
- A. Dimensional Top Mover using the traffic dimension
- B. Ratio of Event Values with traffic applied as a dimension to the numerator and denominator
- C. Ratio of Event Counts with traffic applied as a dimension to the numerator and denominator
- D. Event count with traffic applied as a dimension
Correct Answer: C 🗳️
A concert promotion site wants to understand if a particular genre of music is selling an atypical number of tickets. The event builder has created an event that counts the number of sales, and has applied a dimension that breaks out the sales by genre. The event was then designated as a Top Mover. However, in the Top Movers tab of the Event Manager, the music genre values are unavailable to be made as Top Movers. In order to be able to create these Dimensional Top Movers, the values must be:
- A. Logged
- B. Whitelisted
- C. Events
- D. Whitelisted or observed values
Correct Answer: B 🗳️
A business analyst is working with a coupon code entry field, and wants to make an event that fires when the value entered is not a valid coupon code. There are 3000 valid coupon codes. How can this be accomplished?
- A. 1. Create an event called "Coupon Code Entry" that fires when the coupon code hit attribute is not empty
2.Create a dimension for Coupon Code Entry Value.
3.Create an event that fires when the Coupon Code Entry exists on the hit with a value of "invalid".
4.Add the Dimension Coupon Code Entry Value to the new event. - B. 1. Create an event called "Coupon Code Entry" that fires when the coupon code hit attribute is not empty.
2.Create a dimension text group list for Coupon Code Entry Value.
3.Create a group with the valid entries listed named "valid'.
4.Create an event that fires when the Coupon Code Entry event fires, but the Coupon Code Entry Value dimension value is not "valid'. - C. 1. Create an event called "Coupon Code Entry" that fires when the coupon code hit attribute is not empty.
2.Create a dimension text group list for Coupon Code Entry Value on the coupon code hit attribute.
3.Create a new event that fires when the Coupon Code Entry event does not fire on the relevant hit, and apply the Coupon Code Entry Valuedimension. - D. 1. Create an event called "Coupon Code Entry" that fires when the coupon code hit attribute is not empty.
2.Create a dimension text group list for Coupon Code Entry Value.
3.Create a group with the valid entries listed named "valid'.
4.Apply that dimension to the Coupon Code event.
5.Create a new event that fires when the Coupon Code event exists on hit, but the Coupon Code Entry Value dimension value is "valid'.
Correct Answer: B 🗳️
A travel company has created a business process scorecard for its Rewards points redemption process, which has five steps.
The scorecard works properly, but the program director wants the scorecard to only show results from the United States, as the program had not yet been launched in other countries. The analyst edited the scorecard to use the "Geography" report group and the "Registration: Country-USA" dimension, as follows: However, upon saving the edited process scorecard, three of the steps are now missing. What must the analyst modify?
- A. Adjust the Grades to accommodate the report group.
- B. Change the Permissions for the scorecard.
- C. Add the Geography report group to the events missing from the scorecard.
- D. Create a new scorecard; do not edit an operational scorecard.
Correct Answer: C 🗳️






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