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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Clean Core | <=10% | - Evaluating for clean core principles - Applying clean core methodology to SAP CX solutions |
| Topic 2: SAP Integration Suite | 11-20% | - API Management - Integration strategy and architecture - Open Connectors - Cloud Integration capabilities |
| Topic 3: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Campaign management - Marketing automation strategies - Customer segmentation |
| Topic 4: Extensibility in SAP CX Solutions | 11-20% | - In-app extensibility - Low-code/No-code development (SAP Build) - Side-by-side extensibility using SAP BTP |
| Topic 5: SAP Customer Data Solutions | 11-20% | - Customer Data Cloud (Identity and Consent) - Customer Data Platform (Unification and Segmentation) |
| Topic 6: SAP Commerce Cloud | 11-20% | - Commerce solution architecture - Storefront and catalog management - Order management |
| Topic 7: SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Service ticket workflows - Integration with back-end systems |
| Topic 8: The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.
- A. They allow you to see how much each revenue partner contributes to an opportunity.
- B. They allow you to see how much each employee in the sales unit contributes to an opportunity.
- C. They allow you to split the revenue from a sales opportunity between sales employees.
- D. They allow you to split the revenue from a sales opportunity between sales employees and external partners.
Correct Answer: B,C 🗳️
You want to deploy a new SAP Commerce Cloud, composable storefront using the Cloud Portal.
Which of the following are prerequisites for success?
Note: There are 3 correct answers to this question.
- A. The product master data has already been loaded into SAP Commerce Cloud.
- B. The code is working properly locally and it has been pushed to the Git repository.
- C. The security settings are configured in the Cloud Portal.
- D. The Git repository has been configured in the Cloud Portal.
- E. The images for the storefront are available in the Cloud Portal.
Correct Answer: B,C,D 🗳️
You notice message processing has failed in your SAP Cloud Integration tenant, and the error text suggests the issue is related to inbound message payload.
What actions would you perform in the SAP Cloud Integration Operations view?
- A. Choose the All Integrations Flows - Completed Messages tile, find the message in question, and inspect the log for errors.
- B. Choose the All Integration Flows - Retry Messages tile, find the failed message, and restart the message processing.
- C. Choose the Connectivity Tests tile, go to the TLS tab, and send a test request to the target system.
- D. Choose the Manage Integration Content tile, select the iFlow in question, set the log level to trace, and request that the consumer resend the message.
Correct Answer: D 🗳️
You want to adapt reports in SAP Sales Cloud using standard functionality.
What options are available to you?
Note: There are 3 correct answers to this question.
- A. Design a report view.
- B. Create a custom key figure.
- C. Create a data source.
- D. Design an SAP HANA view.
- E. Run real-time queries to external databases.
Correct Answer: A,B,C 🗳️
In which process are trading partner collaboration and contract negotiations executed?
- A. Source to Pay
- B. Lead to Cash
- C. Recruit to Retire
- D. Design to Operate
Correct Answer: A 🗳️
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