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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 2: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 3: Integration | 8% - 12% | - System Connectivity
|
| Topic 4: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 5: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 6: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 7: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 8: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 9: Master Data Management | 12% - 18% | - Master Data Configuration
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
How would a field service technician update the service assignment status? Choose the correct answer
- A. By setting the relevant workflow step
- B. By adding a checklist
- C. By opening the service assignments
- D. By navigating to the address on the service assignments
Correct Answer: D 🗳️
What is the "workflow step" feature (mad( all correct options)? Choose Two correct answers.
- A. This feature does not help with automatic time recording
- B. With this feature the dispatcher will see in the planning board in which step the technician currently is
- C. With this feature. the technician only needs to set the service workflow step that he is currently at (e.g. travelling. working, break) and the app will automatically send GPS-location and time-stamps to the cloud
Correct Answer: A,B 🗳️
A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
- A. You can develop integrations between these sensors and the FSM Cloud using APIs.
- B. You will need to buy an Internet-of-Things kit from Amazon.
Correct Answer: A 🗳️
Which of the following are typical Field Service Mobile App users? Choose the correct answer.
- A. Field Service technicians
- B. Managers
- C. Back-office workers
- D. Dispatchers
Correct Answer: A 🗳️
Which activities can you perform in the Administration module? Choose Two correct answers.
- A. Define service workflow
- B. Maintain session configuration
- C. Edit smartfrom templates.
- D. Perform system monitoring
Correct Answer: A,B 🗳️
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