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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02
Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.
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How much Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Cost
The price of the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certification is $150 USD, for more information related to the Salesforce ADM-201 JPN Exam please visit Genesys Website.
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Genesys GE0-601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration and Security | 20% | - User, Role, Workgroup and Station Management - Security Settings and Access Control - Dial Plan, SIP and Media Configuration |
| Topic 2: Installation and Initial Configuration | 20% | - Setup Assistant and Initial Configuration - Deployment Requirements - Post-Installation Verification |
| Topic 3: PureConnect / Interaction Center Platform Overview | 20% | - Licensing Model and Management - System Architecture and Components - Server Roles and Dependencies |
| Topic 4: ACD, Reporting and Maintenance | 15% | - Logs, Updates and Troubleshooting - ACD and Skills-Based Routing - Interaction Supervisor and Reporter Basics |
| Topic 5: Interaction Attendant and Call Flow Design | 25% | - Routing and Queue Configuration - Auto Attendant and Menu Configuration - Attendant Interface and Structure - Voice Prompts and Scheduling |






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