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HDI Qualified Help Desk Senior Analyst Sample Questions:

1. What is the best description of multi-tasking? (Choose 1)

A) Starting tasks and handing them to subordinates to complete.
B) Being capable of handling a variety of problems at the same time.
C) Delegating all responsibility along with all tasks.
D) Completing one job before starting the next one.

2. What are the two most important characteristics of successful teams? (Choose 2)

A) They are given challenges to meet and are rewarded effectively.
B) There are many different personalities and skills.
C) They have individual responsibilities to which they work exclusively.
D) They always make all decisions together.

3. Which is a technique used in paraphrasing? (Choose 1)

A) Using complex sentence patterns.
B) Using parroting.
C) Using the passive voice.
D) Using synonyms.

4. A help desk analyst notices multiple PCs in a department with the same application software. However the analyst knows only one copy of the software has been purchased for the department. What is the first thing the analyst should do? (Choose 1)

A) Notify their manager of the suspected violation.
B) Notify FAST (Federation Against Software Theft).
C) Notify the software vendor's local office.
D) Notify the department that they are using illegal software.

5. Which three are examples of common network components? (Choose 3)

A) Routers.
B) Hubs.
C) Domain Name Servers.
D) Token Ring.

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