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ISEB ITILF2011 Exam Overview:
| Certification Vendor: | ISEB (British Computer Society - BCS) |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (Syllabus 2011) |
| Exam Number: | ITILF2011 |
| Real Exam Qty: | 40 |
| Exam Price: | Varies by examination institute (typically ~GBP 150–300 equivalent) |
| Certificate Validity Period: | Lifetime (no expiry for ITIL v3 Foundation certification) |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40 questions) |
| Related Certifications: | ITIL Managing Professional ITIL Intermediate ITIL Expert |
| Available Languages: | English |
| Exam Format: | Multiple choice, Closed book, Scenario-based questions (basic level) |
| Recommended Training: | Official ITIL Foundation Training (AXELOS accredited providers) ITIL Training via accredited partners (e.g., PeopleCert accredited trainers) |
| Exam Registration: | PeopleCert ITIL Certification Registration AXELOS ITIL Information Page |
| Sample Questions: |  |
| Exam Way: | Proctored exam via accredited testing centers or online proctoring depending on provider |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.axelos.com/certifications/itil-service-management |
ISEB ITILF2011 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Introduction to IT Service Management | - Basic concepts of service and service management
|
| Functions and Roles | - ITIL functions
|
| ITIL Service Lifecycle Overview | - Lifecycle stages
|
| Core ITIL Processes | - Key processes across lifecycle
|
Answers Every ITILF2011 Candidate Should Read First
The ISEB ITIL Foundation (syllabus 2011) exam is the official ISEB (British Computer Society - BCS) test registered under exam code ITILF2011. Passing it earns you the ITIL Foundation (ITIL v3 2011) certification, a credential at the Foundation / Associate level. It is also linked to the related certifications: ITIL Intermediate, ITIL Expert, ITIL Managing Professional. ISEB (British Computer Society - BCS) exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The ISEB ITIL Foundation (syllabus 2011) exam includes 40 questions to be completed within 60 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the ISEB ITIL Foundation (syllabus 2011) exam you need 65% (26 out of 40 questions), and the official registration fee is Varies by examination institute (typically ~GBP 150–300 equivalent). A retake is not discounted: a failed attempt means paying the full Varies by examination institute (typically ~GBP 150–300 equivalent) again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No formal prerequisites required
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the ISEB ITIL Foundation (syllabus 2011) exam goes through the official channels below.
As for the delivery format, the exam is taken Proctored exam via accredited testing centers or online proctoring depending on provider.
ISEB (British Computer Society - BCS) points candidates toward the following training options for ISEB ITIL Foundation (syllabus 2011).
- Official ITIL Foundation Training (AXELOS accredited providers)
- ITIL Training via accredited partners (e.g., PeopleCert accredited trainers)
Course work builds the foundation; question practice makes it stick. The 424 practice questions in the ActualCollection ITILF2011 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the ISEB ITIL Foundation (syllabus 2011) material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the ISEB ITIL Foundation (syllabus 2011) exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official ISEB ITIL Foundation (syllabus 2011) syllabus is organized into 4 domains. Key areas include Core ITIL Processes, Introduction to IT Service Management, and Functions and Roles. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
ISEB ITIL Foundation (syllabus 2011) Sample Questions:
Which of the following provide value to the business from service strategy?
1.Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2.Enabling the service provider to respond quickly and effectively to changes in the business environment
3.Reduction in the duration and frequency of service outages
- A. 1 and 2 only
- B. 2 and 3 only
- C. All of the above
- D. 1 and 3 only
Correct Answer: A 🗳️
Which one of the following is an objective of service transition?
- A. To plan and manage entries in the service catalogue
- B. To negotiate service levels for new services
- C. To ensure that service changes create the expected business value
- D. To minimize the impact of service outages on day-to-day business activities
Correct Answer: C 🗳️
Which one of the following includes four stages called Plan, Do, Check and Act?
- A. The seven-step improvement process
- B. The continual service improvement approach
- C. The service lifecycle
- D. The Deming Cycle
Correct Answer: D 🗳️
Which of the following statements correctly states the relationship between urgency, priority and impact?
- A. Impact should be based on urgency and priority
- B. Urgency should be based on impact and priority
- C. Priority should be based on impact and urgency
- D. Impact, priority and urgency are independent of each other
Correct Answer: C 🗳️
Which one of the following is the BEST definition of an event?
- A. Any change of state that has significance for the management of a configuration item (CI) or IT service
- B. The unknown cause of one or more incidents that have an impact on an IT service
- C. An unplanned interruption to an IT service or a reduction in the quality of an IT service
- D. Reducing or eliminating the cause of an incident or problem
Correct Answer: A 🗳️
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