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EXIN ITIL 4 Foundation Sample Questions:

1. How should an organization adopt continual improvement methods?

A) Select a few key methods for the types of improvement that the organization handles
B) Select a single method for all improvements that the organization handles
C) Build the capability to use as many improvement methods as possible
D) Use a new method for each improvement the organization handles

2. In which case would a problem be logged as part of the problem identification?

A) When the cause is identified but not resolved
B) After receiving of error information from a supplier
C) When a user reports an unplanned service interruption
D) After a workaround is identified and documented

3. Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

A) Value streams and processes
B) Organizations and people
C) Partners and suppliers
D) Information and technology

4. Which practice balances management of risk with maximizing throughput?

A) Continual improvement
B) Problem management
C) Incident management
D) Change enablement

5. Which of the following guiding principles proposes the elimination of unnecessary work?

A) Keep it simple and practical
B) Start where you are
C) Think and work holistically
D) Progress iteratively with feedback

Solutions: