Everyone studies differently, so ActualCollection offers the Microsoft Dynamics CRM 2013 Applications prep material in three formats: a printable PDF, a desktop test engine for Windows, and an online test engine that runs in any browser. All three carry the same 90 practice questions.
Microsoft MB2-700 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics CRM 2013 Applications |
| Exam Number: | MB2-700 |
| Exam Price: | $165 USD |
| Real Exam Qty: | 40-60 |
| Passing Score: | 700 / 1000 |
| Exam Duration: | 90 minutes |
| Available Languages: | Simplified Chinese, French, English, German, Spanish, Japanese |
| Certificate Validity Period: | Retired, no longer renewable |
| Exam Format: | Drag-and-drop, Multiple choice, Case studies |
| Related Certifications: | Microsoft Dynamics CRM 2013 |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Onsite at Pearson VUE test centers / Online proctored |
| Pre Condition: | No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2013 |
| Official Syllabus URL: | https://www.microsoft.com/en-us/learning/exam-mb2-700.aspx |
Microsoft MB2-700 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Leads and Opportunities | 20% | - Manage opportunity records - Create and qualify leads - Convert leads to opportunities |
| Manage Service Scheduling | 10% | - Configure service calendars - Schedule services and resources |
| Manage Service Cases | 15% | - Manage queues and contracts
|
| Manage Sales Management | 20% | - Work with accounts and contacts - Manage quotes, orders, and invoices - Maintain product catalog |
| Manage Knowledge Base | 5% | - Create and manage articles
|
| Manage Analysis and Reporting | 20% | - Create reports with Report Wizard - Work with charts and dashboards - Use built-in reports |
Common Questions About the Microsoft Dynamics CRM 2013 Applications Exam
The Microsoft Dynamics CRM 2013 Applications exam is the official Microsoft test registered under exam code MB2-700. Passing it earns you the Microsoft Specialist: Microsoft Dynamics CRM 2013 Applications certification, a credential at the Specialist level. It is also linked to the related certification: Microsoft Dynamics CRM 2013. Microsoft exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Microsoft Dynamics CRM 2013 Applications exam includes 40-60 questions to be completed within 90 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Microsoft Dynamics CRM 2013 Applications exam you need 700 / 1000, and the official registration fee is $165 USD. A retake is not discounted: a failed attempt means paying the full $165 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No formal prerequisites; recommended hands-on experience with Microsoft Dynamics CRM 2013
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Microsoft Dynamics CRM 2013 Applications exam goes through the official channels below.
As for the delivery format, the exam is taken Onsite at Pearson VUE test centers / Online proctored.
Microsoft points candidates toward the following training options for Microsoft Dynamics CRM 2013 Applications.
- MOC 80545: Customer Service in Microsoft Dynamics CRM 2013
- MOC 80546: Sales in Microsoft Dynamics CRM 2013
- Introduction to Microsoft Dynamics CRM 2013
Course work builds the foundation; question practice makes it stick. The 90 practice questions in the ActualCollection MB2-700 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Microsoft Dynamics CRM 2013 Applications material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Microsoft Dynamics CRM 2013 Applications exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Microsoft Dynamics CRM 2013 Applications syllabus is organized into 6 domains. Key areas include Manage Analysis and Reporting (20%), Manage Service Cases (15%), and Manage Service Scheduling (10%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Microsoft Dynamics CRM 2013 Applications Sample Questions:
Question 1
You are creating an Order.
Which field does NOT require a value before you save the Order?
A. Order ID
B. Potential Customer
C. Name
D. Currency
E. Price List
Question 2
You are creating a case from an email message by using the Microsoft Dynamics CRM Outlook client.You need to complete the task by using the least number of steps.
What should you do?
A. Track the email message from Outlook in Microsoft Dynamics CRM by using the Track
feature.
Use the View in CRM feature to open the Microsoft Dynamics CRM email record.
Convert the Microsoft Dynamics CRM email message to a case after the Microsoft
Dynamics CRM email record opens.
B. Create a new case from the Outlook email message by using the Set Regarding feature.
Set the Customer field of the case to the account of the person who sent the email
message.
C. Track the email message from Outlook in Microsoft Dynamics CRM.
Create a case in Microsoft Dynamics CRM and set the Customer field of the case to the
account of the person who sent the email message.
Change the Set Regarding field on the email message to the case.
D. Create a new case from the Outlook email message by using the Track and Convert To
Case features. Set the Customer field of the case to the account of the person who sent
the email message.
Question 3
You are creating a contract from a Contract template.
Which three items are valid allocation units?(Choose Three)
A. Number of cases
B. Coverage dates
C. Region
D. Code
E. Time
F. Service level agreement
Question 4
You review the Similar Cases section for a case by using the Default Case form. Which cases does Microsoft Dynamics CRM show?
A. cases with the same subject
B. cases with the same product
C. cases with similar case descriptions
D. cases with the same customer
Question 5
Which status is NOT valid for a quote?
A. Active
B. Draft
C. Won
D. Lost
E. Closed
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: A,B,F | Question 4 Answer: A | Question 5 Answer: D |
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