The Microsoft Dynamics 365 for Customer Service exam is the official Microsoft test registered under exam code MB2-718. Passing it earns you the Microsoft Dynamics 365 for Customer Service (legacy) certification, a credential at the Associate level. It is also linked to the related certification: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230). Microsoft exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.

The Microsoft Dynamics 365 for Customer Service exam includes 40-60 questions to be completed within 120 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.

To pass the Microsoft Dynamics 365 for Customer Service exam you need 700 (out of 1000), and the official registration fee is 165 USD (varies by region). A retake is not discounted: a failed attempt means paying the full 165 USD (varies by region) again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.

No formal prerequisites required; recommended experience with Microsoft Dynamics 365 Customer Service and CRM concepts

Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.

Registration for the Microsoft Dynamics 365 for Customer Service exam goes through the official channels below.

• Microsoft Credentials Portal

As for the delivery format, the exam is taken Online proctored or in-person at authorized testing centers.

Microsoft points candidates toward the following training options for Microsoft Dynamics 365 for Customer Service.

• Microsoft Learn Dynamics 365 Customer Service learning paths

Course work builds the foundation; question practice makes it stick. The 90 practice questions in the ActualCollection MB2-718 package let you rehearse each topic under exam-style pressure before the real thing.

Yes. ActualCollection offers a free PDF demo of the Microsoft Dynamics 365 for Customer Service material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.

If you take the Microsoft Dynamics 365 for Customer Service exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.

Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.

The official Microsoft Dynamics 365 for Customer Service syllabus is organized into 5 domains. Key areas include Configure Microsoft Dynamics 365 for Customer Service, Manage cases and service requests, and Reporting and analytics. The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.