Reading notes is one thing; sitting a timed exam is another. The ActualCollection test engines recreate the pressure of the real Microsoft Dynamics 365 for Field Service exam, so the MB2-877 testing experience feels familiar long before you book your seat.
Microsoft MB2-877 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 for Field Service |
| Exam Number: | MB2-877 |
| Passing Score: | 700 / 1000 |
| Exam Format: | Multiple-response, Multiple-choice, Case studies |
| Available Languages: | English |
| Certificate Validity Period: | Retired since June 30, 2019 |
| Real Exam Qty: | 48-50 |
| Related Certifications: | Microsoft Certified Solutions Expert (MCSE) Replaced by MB-240: Microsoft Dynamics 365 Field Service Functional Consultant |
| Exam Price: | $165 USD |
| Exam Duration: | 60 minutes |
| Recommended Training: | Microsoft Learn (Replacement Exam MB-240) |
| Exam Registration: | Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers (no longer available) |
| Pre Condition: | None required; recommended experience with Dynamics 365 Customer Engagement |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb2-877 |
Microsoft MB2-877 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Field Service mobility | 12% | - Work with offline capabilities - Install and configure mobile app - Customize mobile interface |
| Schedule and dispatch work orders | 22% | - Configure universal resource scheduling - Use schedule board and schedule assistant - Manage bookable resources |
| Create and manage agreements | 10% | - Define agreement terms and settings - Generate bookings and invoices from agreements |
| Manage inventory, purchasing, and customer assets | 15% | - Manage inventory and warehousing - Process purchasing and returns - Create and manage customer assets |
| Set up and configure Field Service | 18% | - Perform initial configuration - Configure work order types and statuses - Configure products, services, and pricing |
| Manage Connected Field Service | 5% | - Configure IoT integration - Manage connected devices and alerts |
| Manage work orders | 18% | - Define work order lifecycle - Create and manage work orders and incidents - Configure work order resolution |
Common Questions About the Microsoft Dynamics 365 for Field Service Exam
The Microsoft Dynamics 365 for Field Service exam is the official Microsoft test registered under exam code MB2-877. Passing it earns you the Microsoft Dynamics 365 for Field Service certification, a credential at the Associate level. It is also linked to the related certifications: Microsoft Certified Solutions Expert (MCSE), Replaced by MB-240: Microsoft Dynamics 365 Field Service Functional Consultant. Microsoft exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Microsoft Dynamics 365 for Field Service exam includes 48-50 questions to be completed within 60 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Microsoft Dynamics 365 for Field Service exam you need 700 / 1000, and the official registration fee is $165 USD. A retake is not discounted: a failed attempt means paying the full $165 USD again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
None required; recommended experience with Dynamics 365 Customer Engagement
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Microsoft Dynamics 365 for Field Service exam goes through the official channels below.
As for the delivery format, the exam is taken Online proctored or onsite at Pearson VUE test centers (no longer available).
Microsoft points candidates toward the following training options for Microsoft Dynamics 365 for Field Service.
Course work builds the foundation; question practice makes it stick. The 48 practice questions in the ActualCollection MB2-877 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Microsoft Dynamics 365 for Field Service material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Microsoft Dynamics 365 for Field Service exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Microsoft Dynamics 365 for Field Service syllabus is organized into 7 domains. Key areas include Manage inventory, purchasing, and customer assets (15%), Manage Connected Field Service (5%), and Set up and configure Field Service (18%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Microsoft Dynamics 365 for Field Service Sample Questions:
Question 1
You plan to use the Connected Field Service solution to proactively manage field equipment. You need to prepare for the installation.
Which three actions should you perform? Each correct answer presents part of the solution.
A. Install Microsoft SharePoint Online.
B. Ensure that you are assigned to the Microsoft Office 365 Global Administrator or Microsoft Dynamics 365 System Administrator role.
C. Implement Microsoft Power BI Pro.
D. Ensure that you have licensing for Microsoft Dynamics 365 for Field Service.
E. Purchase a Microsoft Azure subscription.
Question 2
Which three actions can you perform only in the Field Service mobile application? Each correct answer presents a complete solution.
A. Add pictures to a work order.
B. Create follow-up work orders.
C. View the work order location on the map.
D. Obtain a signature.
E. Scan barcodes.
Question 3
You are configuring Resource Scheduling Optimization to automatically schedule multiple work orders. You need to ensure that only unscheduled resources are used when optimizing work orders.
What should you define?
A. scope
B. goal
C. schedule
D. objective
Question 4
Service technicians stock parts in their vans to fix most common problems. You need to track the parts stocked in each van.
Which feature should you implement?
A. Customer Assets
B. Custom Entities
C. Product Inventory
D. Warehouse
Question 5
You plan to convert products that you use on work orders to customer assets. You need to automatically create customer assets for all work orders.
How should you configure the products?
A. On the Incident Type record, set the value of Product to Customer Asset to Yes.
B. On the Work Order Product record, set the value of Convert Product to Customer Asset to Yes.
C. On the Product record, set the value of Convert to Customer Asset to Yes.
D. On the Work Order Type record, set the value of Product to Customer Asset to Yes.
Solutions:
| Question 1 Answer: B,D,E | Question 2 Answer: A,D,E | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: C |
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