Not sure the Peoplecert ITIL 2011 Foundation question bank is right for you? Download the free PDF demo from ActualCollection, check the quality of the PC0-001 practice questions yourself, and only then decide.
Peoplecert PC0-001 Exam Overview:
| Certification Vendor: | PeopleCert / AXELOS |
|---|---|
| Exam Name: | ITIL Foundation (Syllabus 2011) |
| Exam Number: | PC0-001 |
| Certificate Validity Period: | Indefinite |
| Exam Price: | Approx. $180–$250 USD (varies by region/reseller) |
| Exam Format: | Closed-book, Multiple Choice, Single answer |
| Available Languages: | German, Chinese, Japanese, French, English, Portuguese, Arabic, Spanish |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL Master ITIL Intermediate ITIL Expert |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26 out of 40) |
| Recommended Training: | PeopleCert Learning Resources Official ITIL 2011 Foundation Training |
| Exam Registration: | AXELOS ITIL Portal PeopleCert Official Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or Onsite at authorized test centers (CBT/Paper-based) |
| Pre Condition: | No formal prerequisites; basic IT/service management knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-foundation |
Peoplecert PC0-001 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Processes and Functions | 30% | - Service Operation processes and functions - Service Design processes - Continual Service Improvement process - Service Transition processes - Service Strategy processes |
| Service Lifecycle | 25% | - Service Strategy - Service Design - Continual Service Improvement - Service Transition - Service Operation |
| Key Principles and Models | 20% | - Service portfolio and service catalogue - ITIL guiding principles - Governance and service management system |
| Service Management as a Practice | 15% | - Concept of service and service management - Stakeholders and roles in service management - Service value, utility and warranty |
| Technology and Architecture | 10% | - Role of technology in service management - Service automation and tools |
Common Questions About the Peoplecert ITIL 2011 Foundation Exam
The Peoplecert ITIL 2011 Foundation exam is the official PeopleCert / AXELOS test registered under exam code PC0-001. Passing it earns you the ITIL 2011 Foundation certification, a credential at the Foundation level. It is also linked to the related certifications: ITIL Intermediate, ITIL Expert, ITIL Master. PeopleCert / AXELOS exams are valued because they test job-ready skills, so a passing score here carries real weight on a resume.
The Peoplecert ITIL 2011 Foundation exam includes 40 questions to be completed within 60 minutes. Do the pacing math before exam day: with that many items on the clock, you need a steady rhythm and the discipline to flag a hard question and move on instead of stalling. Two or three full timed sessions with the ActualCollection test engine will show you exactly what that pace feels like, so time pressure stops being a factor on the real day.
To pass the Peoplecert ITIL 2011 Foundation exam you need 65% (26 out of 40), and the official registration fee is Approx. $180–$250 USD (varies by region/reseller). A retake is not discounted: a failed attempt means paying the full Approx. $180–$250 USD (varies by region/reseller) again, so treat your first sitting as the expensive one. A sensible rule is to book your seat only after you are scoring comfortably above the passing mark on the ActualCollection practice tests, not just squeaking past it once.
No formal prerequisites; basic IT/service management knowledge recommended
Eligibility rules do change from time to time, so confirm the current requirements before you register on the official exam page.
Registration for the Peoplecert ITIL 2011 Foundation exam goes through the official channels below.
As for the delivery format, the exam is taken Online proctored or Onsite at authorized test centers (CBT/Paper-based).
PeopleCert / AXELOS points candidates toward the following training options for Peoplecert ITIL 2011 Foundation.
Course work builds the foundation; question practice makes it stick. The 131 practice questions in the ActualCollection PC0-001 package let you rehearse each topic under exam-style pressure before the real thing.
Yes. ActualCollection offers a free PDF demo of the Peoplecert ITIL 2011 Foundation material so you can judge the question quality and format before spending anything. After purchase, your license includes 365 days of free updates, and if you want to keep receiving updates after that period, renewals are available at a 50% discount.
If you take the Peoplecert ITIL 2011 Foundation exam within 60 days of your purchase and do not pass, ActualCollection backs you with a 100% money-back guarantee. The claim must match the exam your product covers: attempts taken within 3 days of purchase are not eligible (that is too little preparation time), and neither are downloaded-but-unused products, free materials, or expired orders. The candidate name must match the payer name, and you need to submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Prefer not to refund? You can swap instead and receive two other exam products of equal value for free while keeping the update service on your original purchase.
Delivery itself is instant: your files are downloadable right away and emailed to you within one minute of payment. If nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you may install the software on.
The official Peoplecert ITIL 2011 Foundation syllabus is organized into 5 domains. Key areas include Key Processes and Functions (30%), Technology and Architecture (10%), and Service Lifecycle (25%). The complete, up-to-date topic list appears in the exam topics section above; work through it line by line and flag anything you cannot yet explain in your own words.
Peoplecert ITIL 2011 Foundation Sample Questions:
Which of the following BEST describes a problem?
- A. A serious incident which has a critical impact to the business
- B. The cause of two or more incidents
- C. An issue reported by a user
- D. The cause of one or more incidents
Correct Answer: D 🗳️
Which one of the following activities does application management perform?
- A. Agreeing the service levels for the service supported by the application
- B. Defining where the vendor of an application should be located
- C. Ensuring that the required functionality is available to achieve the required business outcome
- D. Deciding who the vendor of the storage devices will be
Correct Answer: C 🗳️
Which of the following is NOT an objective of service transition?
- A. To provide quality knowledge and information about services and service assets
- B. To provide training and certification in project management
- C. To plan and manage the capacity and resource requirements to manage a release
- D. To ensure that a service can be operated, managed and supported
Correct Answer: B 🗳️
Which one of the following does service metrics measure?
- A. Infrastructure availability
- B. Maturity and cost
- C. The end-to-end service
- D. Functions
Correct Answer: C 🗳️
Which of the following BEST describes service strategies value to the business?
- A. Reduction in the duration and frequency of service outages
- B. Allows higher volumes of successful change
- C. Reduction in unplanned costs through optimized handling of service outages
- D. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Correct Answer: D 🗳️
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