GCP-GC-ADM Free Exam Questions & Answers PDF Updated on Nov-2021
Latest GCP-GC-ADM Exam Dumps Recently Updated 62 Questions
NEW QUESTION 23
How many types of flows are supported by Architect?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 24
What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?
- A. IVR prompts
- B. Dialog boxes
- C. Scripts
- D. Toast pop-ups
Answer: C
NEW QUESTION 25
ABC Corporation plans to purchase the Genesys Cloud Contact Center solution from Genesys to meet their requirement for unlimited multi-channel interaction routing. Which would be the right license level for them to purchase?
- A. Communicate
- B. Genesys Cloud 3
- C. Collaborate
- D. Genesys Cloud 1
- E. Genesys Cloud 2
Answer: B
NEW QUESTION 26
Select the categories of Prompts in Architect. (Choose two.)
- A. Data
- B. System
- C. Menu
- D. User
Answer: B,D
NEW QUESTION 27
What statements are true regarding contact lists used for outbound campaigns? (Choose three.)
- A. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name
- B. Contact lists must contain the home phone number and first and last name fields, at a minimum
- C. Contact lists are read-only and cannot be updated by the agents
- D. A contact list can have its own unique structure, including an arbitrary number of phone number types
- E. Each campaign can have its own contact list, or contact lists can be shared among campaigns
Answer: A,D,E
NEW QUESTION 28
What is the recommended way to create a .csv file?
- A. Use a word processing application, such as Microsoft Word, to create your .csv files
- B. Use a .csv application to create .csv files
- C. Create a spreadsheet and export it as a .csv file
- D. Use a text editor, such as Notepad, to create your .csv files
Answer: B
Explanation:
Reference:
https://help.mypurecloud.com/articles/prepare-source-csv-file/
NEW QUESTION 29
Select the types of scheduling available in Genesys Cloud. (Choose two.)
- A. Manual Scheduling
- B. All of the above
- C. Automated Scheduling
- D. Load based Scheduling
Answer: C,D
NEW QUESTION 30
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Contact Center
- B. Performance>Agents
- C. Admin>Quality
- D. Reports
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/quality-administrator-dashboard/
NEW QUESTION 31
Which definition matches the After Call Work option Optional?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- C. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
Answer: A
Explanation:
Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/
NEW QUESTION 32
Which option provides the ability for an email interaction to be interrupted by voice?
- A. Admin>Contact Center>Utilization
- B. Admin>Routing>Emergencies
- C. Admin>Routing>Disconnect Interactions
- D. Admin>Contact Center>ACD Skills
Answer: A
NEW QUESTION 33
By Default, Line recording is disabled.
- A. True
- B. False
Answer: A
Explanation:
Reference:
https://help.mypurecloud.com/articles/enable-line-recording/
NEW QUESTION 34
Which ACD routing method routes interaction to the next available agent?
- A. All of the above
- B. Skills based routing
- C. Standard ACD
- D. Bullseye ACD
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/acd-evaluation-routing-methods/
NEW QUESTION 35
Policies automate repetitive quality management tasks. What items could be defined as policies? (Choose three.)
- A. Determine how many evaluations per hour to assign to a quality evaluator
- B. Automatically assign an evaluation for all calls over 5 minutes
- C. Set up a schedule to run a daily report
- D. Determine how long to retain recordings and whether to archive or delete them
- E. Update the Do Not Call list with records that have the appropriate wrap-up code
Answer: B,C,D
Explanation:
Reference:
https://help.mypurecloud.com/articles/about-quality-policies/
NEW QUESTION 36
The deviation from the forecast versus the real time can be monitored in the best way through
.
- A. View Agent schedule
- B. Real time adherence
- C. Historical adherence
- D. Intraday monitoring
Answer: B
Explanation:
Reference:
https://genbin.genesys.com/old/resources/brochures/genesys-workforce-managment-brochure.pdf
NEW QUESTION 37
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The number of different media types that an agent may handle simultaneously
- B. The maximum capacity that an agent may handle simultaneously for each supported media type
- C. The length of time that an agent may spend on each media type
- D. The media types that can interrupt current interactions that an agent is handling
- E. The after call work time for each media type
Answer: A,B,D
NEW QUESTION 38
What does it imply when a campaign does not dial a list of telephone numbers?
- A. Unable to reach the customer
- B. The telephone number is wrong
- C. They are in the DNC list
- D. The call went unanswered
Answer: C
Explanation:
Reference:
https://help.mypurecloud.com/articles/not-call-lists-view/
NEW QUESTION 39
A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?
- A. Cost
- B. Department
- C. Time since they last handled an ACD interaction
- D. Skill
Answer: D
Explanation:
Reference:
https://help.mypurecloud.com/articles/specify-routing-settings/
NEW QUESTION 40
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Genesys GCP-GC-ADM Real 2021 Braindumps Mock Exam Dumps: https://www.actualcollection.com/GCP-GC-ADM-exam-questions.html