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NEW QUESTION # 150
A Salesforce Admin is launching a new Community in the Napili template for approximately one million members. The Community is built with native Community template features and is within published member limits. Which three actions should the Salesforce Admin take before the Community launches? Choose 3 answers
- A. Prepare for cases logged by Community members and automation around auto response, case assignment, and escalation rules
- B. Performance test the Community with a large number of members with increased activity
- C. Test the Community for member activity, including cases and articles
- D. Make sure customers are NOT members of other Salesforce Communities
- E. Formalize the member registration process, including automating the account assignment or person account creation
Answer: A,C,E
NEW QUESTION # 151
Universal Containers needs to enable public access to a Community.
How should a Salesforce Admin fulfill this requirement?
- A. Update the setting to "Allow access without login"
- B. Update the setting to Public Visibility for all Community pages
- C. Enable the "Public can access the community" checkbox
- D. Enable "Give access to public API requests on Chatter"
Answer: D
NEW QUESTION # 152
Universal Containers will be implementing several Communities, and wants to ensure login uniqueness.
Which set of license types will enforce username uniqueness across all Salesforce organizations and Communities?
- A. Partner Community and Lightning External Apps Plus
- B. Customer Community, Customer Community Plus, and Lightning External Apps
- C. Customer Community and Partner Community
- D. Lightning External Apps Plus and Lightning External Apps
Answer: B
NEW QUESTION # 153
Universal Containers (UC) is opening up its Salesforce Communities Public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the Topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate.
Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?
- A. Content Targeting
- B. Language Selector
- C. Community Builder
- D. Translation Workbench
Answer: B
NEW QUESTION # 154
Northern Trail Outfitters launches a Community using the Customer Service Template. Community members report that they do NOT have a menu option to navigate to see their work orders. The Salesforce Admin has validated the following on the Community user profile: * users Profile has Read Access on the Work Orders Object * Users Profile has a tab visible for Work Orders Object should the Salesforce Admin do to troubleshoot this issue?
- A. Verify that the Work Order tab is under the Selected tab in Community Settings Setup.
- B. Verify that the Work Order tab is under the Selected tab in Community Management.
- C. Verify that the Navigation Menu in Community Builder has "Type: Salesforce Object" and "Object Type: Work Order"
- D. Verify that the Navigation Menu in Community Management has "Type: Salesforce Object" and "Object Type: Work"
Answer: C
NEW QUESTION # 155
You have been asked to create a Community leveraging Out-of-the-box login, logout, self-registration, and error pages. Would you recommend the use of Community Builder or Force.com site?
- A. It doesn't matter, both will work
- B. Force.com Sites
- C. Community Builder
- D. Neither, only Customer and Partner Portals currently support error pages
- E. Community Builder but only with the Napili or Koa template
Answer: A
NEW QUESTION # 156
Universal Containers is launching a Community to provide a self-help channel to their customers and partners.
Customers and partners will search for articles, participate in discussions, and raise cases. Partners will be able to raise cases for their customers, but will NOT need channel sales capabilities. Which license should a Salesforce Admin use for the partner users?
- A. Partner Community Plus License
- B. Customer Community Plus License
- C. Service Cloud License
- D. Support Community License
Answer: D
NEW QUESTION # 157
Universal Containers adds e -commerce capability to its Community built on the Napili template.They track customer shipments in a Salesforce custom object.How should the Salesforce Admin expose customer shipment data in Community Builder?
- A. Clone a standard page and associate it he Shipment object.
- B. Create an object page associated to the Shipment object.
- C. Clone an object page and associate it to the Shipment object
- D. Create a standard page associated to the Shipment object.
Answer: C
NEW QUESTION # 158
The Capricorn Coffee Community contains a section focused on Coffee Bean Types. That section contains areas focused on Java, Arusha, and Pacamara. A Salesforce Admin needs to make sure that end users can easily discover the Java, Arusha, and Pacamara sections. When setting up the Community, which two steps should a Salesforce Admin take to meet the requirement? Choose 2 answers
- A. Make sure subtopics are enabled in the page headline
- B. Add the More Topics link to the navigation menu
- C. Enable Feed Tracking for these topics
- D. Assign relevant articles to a group
Answer: A,D
NEW QUESTION # 159
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?
Choose 3 answers
Add a menu item to the Navigation Menu component
Define an External URL menu item type pointing to the Project list page Select the list view that appears on the Project landing page Create a web tab for the Project object through Tabs in Setup Define a Salesforce Object menu item type for the Project object
- A. Export the Customer Community using Site.com Studio
- B. Select the created Bolt solution in the Community Creation wizard
- C. Export the Customer Community template in the Builder Settings
- D. Define the name, images, and features of the template
- E. Select the created Bolt solution in the Builder Themes
Answer: B,C,E
NEW QUESTION # 160
A Community has two types of users:
- External users who can belong to multiple Communities.
- Internal users who belong to one or more Communities.
Which two features allows both user groups to navigate between each Community? Choose 2 answers.
- A. Global Header.
- B. Community URL.
- C. Appending "/one/one.app" to the Community URL.
Answer: B,C
NEW QUESTION # 161
Your organisation wishes to create a Partner Community which has the potential very quickly grow in user count, how many users should you plan to limit your community to avoid performance degradation?
- A. 1,000,000
- B. 10,000,000
- C. 2,000,000
- D. 5,000,000
- E. 50,000,000
Answer: A
NEW QUESTION # 162
How can you launch a support community with live chat, click to call, and case creation form?
- A. Configure Live Agent in the Salesforce org.
- B. Enable Live Agent in Community Settings.
- C. Add a custom Live Agent Lightning component.
- D. Set up Live Agent in Community Management.
Answer: C
NEW QUESTION # 163
Universal Containers needs to announce their upcoming Annual Conference to all members of their Customer Community.
In which two ways should this be set up? Choose 2 answers.
- A. Inthe Community Workspaces, create the Recommendation.
- B. In the Community Workspaces, add a new Custom Recommendations Channel.
- C. In the Community Workspaces, target all Recommendations to a new Audience Type.
- D. In Community Builder, add the Recommendations Component to the page.
- E. In Community Builder, add the Featured Recommendations Component to the page.
Answer: A,D
NEW QUESTION # 164
How is visibility to Articles Types controlled for Community Members?
- A. User Record
- B. Community Settings
- C. Community Manager
- D. Profile
- E. All Articles Types within the shared data categories and visible to Community Members.
Answer: D
NEW QUESTION # 165
The Salesforce Administrator at Universal Containers has set up Topics. Universal Containers is going through a rebranding phase and wants to simplify Topics, but keep Articles that have been assigned to the Topics.
How should the Salesforce Administrator accomplish this?
Select one or more of the following:
- A. Mark old Topics as Inactive and assign Articles to the new Active Topics
- B. Delete existing Topics and assign Articles to newly created Topics
- C. Merge similar Topics in Content Management Workspace
B . Keep existing Topics and reassign Articles to newly created Topics
Answer: C
NEW QUESTION # 166
Universal Containers builds a partner community for their dealers.
They set up the partner account with two roles to represent sales employees and their managers.
After going live, the dealerships inform Universal Containers that they need a CEO type of access for specific users who need to access all of the data on the parner account.
How should the Salesforce admin fulfil this requirement?
Select one or more of the following:
- A. Make the CEO partner user the owner of the partner account
- B. Add a third role to the partner account hierarchy for the CEO partner user
- C. Assign Super User access to the CEO partner user on the Contact page
- D. Promote the CEO partner user to delegated admin on the partner account
Answer: C
NEW QUESTION # 167
What are three ways you can maximize engagement within your Salesforce Community?
- A. Frequent Promotions
- B. Establish Etiquette Rules
- C. Ompany Branding and a Custom Domain
- D. Measure Community Success
- E. Reputation Points & Levels
Answer: B,D,E
NEW QUESTION # 168
What are the two ways to integrate Google Analytics with a template based Community?
- A. Community Builder >> Settings >> Advanced >> Google Analytics Tracking
- B. Community Builder >> Settings >> Advanced >> Edit Head Markup
- C. Community Manager >> Settings >> Advanced >> Google Analytics Tracking
- D. Community Builder >> Settings > > Analytics Setup
- E. Setup Menu >> Google Analytics >> Communities
Answer: B,C
NEW QUESTION # 169
Universal Containers is building a Community to drive channel sales. They have 2,000 partner accounts. The high-level capabilities for their partners are as follows:
- Partner users should NOT be able to access accounts and cases that they do NOT have access to.
- A Partner user must be able to create cases for all accounts in their account hierarchy irrespective if they are parent of child account.
- Partner users must be able to collaborate within the private groups they are members of.
What are two ways the Salesforce Admin should fulfill these requirements? Choose 2 answers.
- A. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object.
- B. Set External User Organisation Wide Defaults to Private on the Account and Case Object.
- C. Develop an Apex Managed Sharing Rule on the Account and Case Object.
- D. Configure an Owner-based Sharing Rule on the Account and Case Object.
Answer: B,C
NEW QUESTION # 170
Universal Containers (UC) has a new Customer Community where users can collaborate on Topics through Chatter Groups and Chatter Questions. UC wants to ensure the following:
- Users have quick access to new and recommended discussions and articles
- Users have the ability to contact Universal Containers quickly to help
- Users have visibility into how their activity compares to other users within the Community Which three lightning components could do Community Cloud consultant recommend placing on the Community homepage? Choose 3 answers Select one or more of the following:
- A. Reputation leaderboard
- B. Breadcrumb
- C. Contact support button
- D. Record detail
- E. Featured topics
Answer: B,C,E
NEW QUESTION # 171
The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?
Select one or more of the following:
- A. Use a Sharing Set
- B. Use a Share Group
- C. Use the role hierarchy
- D. Use a Public Group
Answer: A
NEW QUESTION # 172
What must your enable at the User level to ensure External Users are able to view Knowledge?
- A. Assign the Knowledge User Permission Set
- B. Assign the Knowledge One Permission Set
- C. Check KnowledgeOne User
- D. Check the Data Categories you want to be Visible
- E. Check Knowledge Use
Answer: B
NEW QUESTION # 173
Universal Containers (UC) recently built a community for its customers. UC stores customer invoices outside of Salesforce. UC wants to allow customers to be able to search for and view the invoices immediately after creation. Which Salesforce feature should the Community Cloud consultant recommend?
Select one or more of the following:
- A. Chatter and files
- B. File sync
- C. External services
- D. Files connect
Answer: D
NEW QUESTION # 174
You have identified all the topics for your Community, as great as they all are, you need to specific the featured topics, where do you navigate to do this?
- A. Sites Settings
- B. Community Builder
- C. Community Settings
- D. Community Manager
- E. Force.com Site Settings
Answer: D
NEW QUESTION # 175
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