Updated Jul-2021 Test Engine or PDF for the Avaya 33820X test to help you quickly prepare for the Avaya exam!
Full 33820X Practice Test and 65 unique questions with explanations waiting just for you, get it now!
NEW QUESTION 15
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. Elite Multichannel 6.6 supports WebLM Release 6.x.
- B. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- C. Elite Multichannel 6.6 uses SSLv3
- D. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
Answer: C,D
NEW QUESTION 16
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- B. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
Answer: D
NEW QUESTION 17
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. SIP
- B. CTI
- C. EC500
- D. PRI
Answer: A,C
NEW QUESTION 18
From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
- A. By using the benefit of Avaya Proactive Contact
- B. By using the benefit of Call Center Elite
- C. By using the benefit of Avaya Aura® Contact Center
- D. By using the benefit of Avaya Call Management System
- E. By using the benefit of Avaya IX'M Workforce Engagement
Answer: B,D,E
NEW QUESTION 19
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Remote upgrade of servers is supported, and site visit is not required.
- B. Standard VMware version (non-customized) is used.
- C. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- D. Avaya provides tools to install/upgrade the VMware hypervisor.
Answer: A
NEW QUESTION 20
A customer has provided you with the following solution requirements:
* A 360-degree view of the customer journey across touch points and agent interactions
* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients
* No modifications to the Call Center Elite infrastructure
* Enrich and personalize the customer experience by delivering relevant customer information from multiple sources To enhance their call center solution, which application solution would you recommend to the customer?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Breeze®
- C. Avaya Workspaces® for Elite
- D. Avaya Call Management System
Answer: C
NEW QUESTION 21
Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?
- A. Public Delivery
- B. Private Delivery
- C. CPaaS Delivery
- D. Hybrid
Answer: C
Explanation:
Reference:
https://www.ngcnetworks.co.uk/wp-content/uploads/2019/05/Avaya-OneCloud-Brochure.pdf
NEW QUESTION 22
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 23
A customer needs to integrate a network of call centers for better load balancing and optimal agent utilization. They also need to monitor the status of the specified resources and adjust call processing. This would enable the system to compare the specified skills, identify the skill that provides best service to a call, and deliver the call to an agent in the skill. If no agents are available in the skill, the call is queued.
Which Avaya Aura® Call Center Elite feature would you recommend to this customer?
- A. Best Service Routing
- B. Expert Agent Selection
- C. Business Advocate
- D. Advanced Call Vectoring
Answer: A
NEW QUESTION 24
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Private
- B. Hybrid
- C. CPaaS
- D. Public
Answer: B
NEW QUESTION 25
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. EMC Plug-In
- B. Agent Plug-in
- C. Supervisor Plug-In
- D. Presence Plug-In
Answer: C
NEW QUESTION 26
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)
- A. Upgradable Single Box
- B. Cluster Mode
- C. Geo-redundancy
- D. Single Box
Answer: A,C
NEW QUESTION 27
A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?
- A. 5 or less
- B. 10 or less
- C. 20 or less
- D. 15 or less
Answer: B
Explanation:
Reference:
https://documentation.avaya.com/ko-KR/bundle/PartnerCloudPoweredbyAvayaxCaaSSolutionDescription_r30/page/EMC_features_in_CCaaS.html
NEW QUESTION 28
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and dedicated software
- B. Dedicated hardware and dedicated software
- C. Dedicated hardware and shared software
- D. Shared hardware and shared software
Answer: B
NEW QUESTION 29
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
- A. To increase digital channel usage
- B. To increase first contact resolution
- C. To increase self-service usage
- D. To increase agent retention
Answer: B
NEW QUESTION 30
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
- A. Enterprise Analytics
- B. Quality Monitoring
- C. Workforce Management
- D. Expert Agent Selection
- E. Customer Feedback
Answer: A,B,C
NEW QUESTION 31
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 10,000
- B. 12,000
- C. 15,000
- D. 0
Answer: C
NEW QUESTION 32
Workspaces for Elite with POM Integration can Increase agent productivity by providing a unified desktop for agents to handle all inbound and outbound voice tasks, and which three types of calls? (Choose three.)
- A. Progressive
- B. Preview
- C. Predictive
- D. Performance
- E. Proficient
Answer: A,B,D
NEW QUESTION 33
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-SQL-DB
- B. EMC-XML
- C. EMC-CORE
- D. EMC-VMS
- E. EMC-IDS
Answer: A,C,E
NEW QUESTION 34
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Avaya Experience Portal
- B. Avaya Aura® Contact Center
- C. Avaya Aura® Communication Manager
- D. Voice Portal
- E. Avaya Contact Center Select
Answer: A,B,D
Explanation:
Reference:
https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.
NEW QUESTION 35
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
- A. AAMS provides virtualization, high channel density and no playback announcement limits.
- B. AAMS provides Communication Manager IP audio functionality.
- C. Experience Portal will use the AAMS as a media resource.
- D. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
- E. AAMS is shareable between different adopters.
Answer: A,B,E
NEW QUESTION 36
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Best Service Routing
- B. Workspaces for Elite with POM Integration
- C. Afiniti Enterprise Behavioral Pairing
- D. Avaya Intelligent Customer Routing
Answer: D
NEW QUESTION 37
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Oracle Fire V880/V890
- B. Oracle Sun Blade 150
- C. Avaya Solutions Platform Servers
- D. Amazon Web Services
- E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Answer: A,D,E
NEW QUESTION 38
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Full 33820X Practice Test and 65 unique questions with explanations waiting just for you, get it now: https://www.actualcollection.com/33820X-exam-questions.html