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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. How can you enable add-ins to run locally without uploading it to theserver?

A) Configuration > Site Configuration> Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
C) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.

2. Which statement is true about the JavaScript API?

A) It cannot be used in Custom Object workspaces.
B) It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.
C) It comes with in-built exception handling.
D) It is available when you use the Connect Common Object Model CCOM for API operations.

3. You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?

A) Do not set the deferred execution option
B) Remove Primary keys from all tables used in the report
C) Use a drilldown level to filter the top level
D) Add default values to runtime filters if used in the report
E) Set the option to allow switching of data
F) Use runtime filters in preference to fixed filters

4. When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Set Fields
B) Entry Point
C) Workspace
D) Return
E) Load
F) Decision

5. An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

A) Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
B) Agents will get incidents only from the ql queue.
C) Agents cannot use the Fill Inbox functionality because the pull policy is manual.
D) Agents can use the Fill Inbox functionality to select any of the three queues.

Solutions: