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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) list usage variable
C) List trace variables
D) Monitor variables

2. Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

A) An agent forgot to log out.
B) The Communication Manager was down.
C) The holiday was not administered in the holiday tablet
D) The holiday recording was not functioning properly.

3. After configuring a CMS system, which log file needs to he checked to verify set has completed successfully?

A) /tmp/install.log
B) /cms/install/canfig.sog
C) /var/log/cms_nstall.log
D) /var/adm/messages
E) /cms/install/logdir/adminlog

4. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Vector farm
B) Agent Login ID farm
C) VDN farm
D) Hunt Group farm

5. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
B) Log in as a CMS administrative user and execute the paaswd command for that user.
C) Log in as root and execute the password command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

Solutions: