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Avaya Oceana® Solution Support Sample Questions:

1. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Match the correct CSC user password In AES and CSC service.
B) Change the CSC user password in AES server and reboot AES.
C) Reboot the AES server and re deploy CSC service.
D) Redeploy CSC Service and reboot Oceana Cluster 1.

2. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCM-PU
B) UCMDataCollector
C) UCMServices
D) CallServerConnector

3. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Install signed certificates for an Avaya Oceana deployment.
B) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
C) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.
D) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
E) Load signed certificates for an Avaya Oceana deployment.

4. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) Context Store
B) UCM
C) CSC
D) Work Assignment

5. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Sync (run every time for synchronization)
B) Choose Import Mode: (renew for renewing synchronization)
C) Choose Import Mode: Initial (only for Initial synchronization)
D) Choose Import Mode: Initial (run every time for synchronization)

Solutions: