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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) NOT_READY
B) CONNECTED
C) BUSY
D) READY

2. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Session Manager
B) Avaya Aura Application Enablement Services
C) Avaya Aura Experience Portal IVR Application
D) Avaya Aura Communication Manager

3. Which three parameters are associated to a work request inside the Avaya Oceana solution?
(Choose three.)

A) Work flow Type
B) Attributes
C) Agent ID
D) Customer ID
E) Work Request Id

4. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces requires LDAP Authentication while logging in.
B) Avaya Oceana Workspaces relies on CM for authentication and authorization.
C) Avaya Oceana Workspaces does not require UAC authorization while logging in.
D) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.

5. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/dcm/pu/CallServerConnector
B) /var/log/Avaya/services/CallServerConnector
C) /var/log/Avaya/dcm/pu/AgentControllerService
D) /var/log/Avaya/services/CustomerControllerService

Solutions: