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Salesforce AP-203 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Communications Cloud Fundamentals | - Industry-specific architecture and concepts - Core Communications Cloud capabilities |
| OmniStudio and Low-Code Configuration | - OmniScript design and execution - DataRaptor and Integration Procedures - FlexCards for UI composition |
| Pricing, Billing, and Monetization | - Usage-based pricing models - Communications industry billing concepts |
| Order Management and Fulfillment | - Service provisioning concepts - Order capture and orchestration |
| Product Modeling and Catalog (EPC) | - Product lifecycle and configurations - Enterprise Product Catalog structure |
Salesforce Accredited Agentforce Communications Professional Sample Questions:
The discovery phase has identified the industries order management should integrate with the provisioning system using HTTP protocol, however to activate the service the external system requires two HTTP requests passing formatted JSON payloads. A temporary identifier is returned from the first request and must be used on the second one, but it has no relevance to CRM. The provisioning system is known to reply within 750ms for each request. What are two out of the box options for integration within this system?
- A. Design for one callout each request and save the identifier in a non-assetizable attribute on the fulfillment request line
- B. Use Data raptor technology to make the request and return the response to order management
- C. Design for one callout each request and cache the identifier in memory
- D. Design integration procedure that makes both request and returns the result to order Management.
Correct Answer: A,D 🗳️
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Universal Connect (UC) offers only Internet service. However, they plan on extending their offering to include TV services for their existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line. A Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called " Installation Type " on the Internet and TV offer. What will the Consultant see as a result if the customer orders Internet and TV together?
- A. No errors will be returned; the value for " Installation Type " on the technical product will be set to the most recently modified attribute.
- B. No errors will be returned; the " Installation Type " will be copied as empty/null after decomposition on the technical product.
- C. An error at run time; no value will be assigned to the attribute " Installation Type " on the technical product.
- D. An error at design time; an error will be returned while configuring the decomposition relationships because of the duplicate attributes.
Correct Answer: A 🗳️
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United Telecom has designed solutions to support customers on various assurance requirements. Which of the MACD scenarios requires additional customization and configuration in addition to the out-of-the-box supported functionality?
- A. Modify
- B. Disconnect
- C. Suspend/resume
- D. Move
Correct Answer: C 🗳️
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ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog. Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
- A. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to trigger on custom object to insert product and related records in the product catalog.
- B. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
- C. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
- D. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
Correct Answer: D 🗳️
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ABC Cloud is considering implementing Communications Cloud and Industries Order Management (OM) to integrate with its new network provisioning platform. The network provisioning system orchestrates activation with low-level network elements and transmits different milestones to different upstream systems including Communications Cloud. Industries OM should react on certain milestones and progress its order to the next stages. What should a Consultant consider when designing orchestration flows for these requirements?
- A. Configure an integration procedure to process each milestone and change the order status according to the milestone value. Let the integration procedure change the order status, this in turn will trigger out-of- the-box implementation that progresses the orchestration plan to the next stage.
- B. Configure a Push Event for Industries OM relevant milestones. Irrelevant milestones will not trigger the orchestration plan to progress so it will not count against governor limits.
- C. Advise the intermediate layer to filter out only Industries OM relevant milestones to be forwarded to Communications Cloud. Implement a Push Event for each milestone to progress the order in the orchestration flow.
- D. Configure a Push Event for each milestone from the network provisioning platform; this will allow a Sales representative to monitor order progress in the orchestration plan.
Correct Answer: C 🗳️
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