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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
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C-C4H510-04 Exam Certification Details:
| Cut Score: | 63% |
| Level: | Associate |
| Duration: | 180 mins |
| Exam: | 80 questions |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Languages: | English |
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SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Extensibility | - APIs and communication arrangements - Integration with SAP ERP and SAP S/4HANA - UI adaptation and extensibility tools |
| Analytics and Reporting | - Dashboards and KPIs - Standard reporting tools |
| Service Processes | - Case management lifecycle - Escalation and SLA management - Ticket handling and service requests |
| Master Data Management | - Account and contact management - Product and service data - Data replication and integration basics |
| System Configuration | - Organizational structure setup - Business roles and work centers - Basic system settings and adaptation |
| SAP Service Cloud Overview | - Key features and capabilities - Architecture and positioning within SAP Customer Experience suite |
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