Use Real C-C4H510-04 - 100% Cover Real Exam Questions [Nov-2021]
Dumps Brief Outline Of The C-C4H510-04 Exam - ActualCollection
C-C4H510-04 Exam Certification Details:
| Exam: | 80 questions |
| Level: | Associate |
| Duration: | 180 mins |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Languages: | English |
| Cut Score: | 63% |
SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
NEW QUESTION 18
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Products
- C. Accounts
- D. Employees
Answer: A
NEW QUESTION 19
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Activity planner
- B. Realignment runs
- C. Ticket routing rules
- D. Maintenance plan
Answer: D
NEW QUESTION 20
To which objects can you directly assign a registered product? Note: There are 2 correct Answers to this question.
- A. Territory
- B. Appointment
- C. Installed base
- D. Maintenance plan
Answer: C,D
NEW QUESTION 21
Which of the following options are possible for permissions?
- A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- B. You can decide, per view, if the access rights should override any restrictions you have defined or not.
- C. Restricted access rights override any unrestricted access you have defined.
- D. Unrestricted access rights override any restrictions you have defined.
Answer: D
NEW QUESTION 22
Which key user tool allows you to change field properties on the SAP Service Cloud UI?
- A. Mashup
- B. Workflow rules
- C. Adaptation
- D. Code list restriction
Answer: C
NEW QUESTION 23
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Web service URL
- B. Usage
- C. Data source ID
- D. Name
- E. Description
Answer: B,C,D
NEW QUESTION 24
How can you restrict access to Product View?
- A. Territories
- B. Service Unit of Employee
- C. Employee
- D. Sales Data of Employee
Answer: D
NEW QUESTION 25
Which item can be assigned to organizational structures, team assignments, and workflow rules?
- A. Business role
- B. Business user
- C. Service agent
- D. Employee
Answer: B
NEW QUESTION 26
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Knowledge base
- B. Templates
- C. Workflow rules
- D. Routing rules
Answer: B
NEW QUESTION 27
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Usage of Delegates
- B. Activate Scoping Item Determination for Territory Owner in Transaction
- C. Configure Work Distribution Rules for Employees
- D. Assign Restriction Rules
Answer: B,D
NEW QUESTION 28
Which of the following applies to time recording? Note: There are 3 correct Answers to this question.
- A. Time sheets can be submitted for approval.
- B. Code list restrictions are not possible for the Time Type field.
- C. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- D. Time recording can be done online or in offline mode.
- E. You can activate Microsoft Outlook integration for time recording.
Answer: A,C,D
NEW QUESTION 29
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Reporting
- B. Determining fine-tuning settings
- C. Controlling validity of the service catalog
- D. Controlling responsibility
- E. Determining service level assignments
Answer: A,D,E
NEW QUESTION 30
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Service category
- B. Service level of incoming tickets
- C. Ticket due date
- D. Status
Answer: B,C
NEW QUESTION 31
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?
- A. Maintenance plan
- B. Document types
- C. Priority
- D. Service category
Answer: D
NEW QUESTION 32
What is one consequence of scoping the installed base option?
- A. The Registered Product scoping option will be selected automatically.
- B. The number of available standard reports is reduced.
- C. The Measurements feature is activated.
- D. Warranty management is available in service tickets.
Answer: A
NEW QUESTION 33
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Create a workflow rule.
- C. Maintain the fine-tuning activity for date profiles.
- D. Select the relevant scoping question.
Answer: B
NEW QUESTION 34
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Workflow rule
- C. Resource scheduler
- D. Feature action within tickets
Answer: B,D
NEW QUESTION 35
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Configure a service catalogue
- B. Activate scoping item "Create Service Requests from Incoming E-Mail"
- C. Integrate MindTouch
- D. Setup a knowledge base for service contracts
Answer: C
NEW QUESTION 36
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Sales Contact
- B. Registered Products and Installed Bases
- C. Service Contract Management
- D. Service Notification
Answer: B,C
NEW QUESTION 37
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