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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which statement about Business Cases is TRUE?

A) Business cases should only focus on how the proposed project can lower costs and improve customer satisfaction, listing measures and targets
B) Business Cases should focus on only the non-financial business impacts of the proposed project to secure proper high-level management support
C) Business Cases should focus on only the financial impacts of the proposed project to secure support and funding
D) Business Cases should focus on both the financial and non-financial impacts of the proposed project or service

2. Which one of the following activities would be performed by access management?

A) Providing physical security for staff at data centres and other buildings
B) Managing access to computer rooms and other secure locations
C) Managing access to the service desk
D) Managing the rights to use a service or group of services

3. From the perspective of the service provider, who is the person or group that agrees their service targets?

A) The supplier
B) The administrator
C) The customer
D) The user

4. What BEST describes the customers and users of an IT service provider?

A) Customers sell IT services; users improve IT services
B) Customers design IT services; users test IT services
C) Customers agree the service levels; users buy IT services
D) Customers buy IT services; users use IT services

5. Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

A) Service level management
B) Demand management
C) Service transition
D) Service catalogue management

Solutions: