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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Die Mitarbeiter einer IT-Organisation sind sehr beschäftigt und führen hauptsächlich Aufgaben aus, die für die Organisation oder ihre Kunden wenig oder keinen Mehrwert bringen.
Welcher Leitsatz empfiehlt, unnötige Arbeit zu vermeiden?

A) Halten Sie es einfach und praktisch
B) Stern: wo du bist
C) Ganzheitlich denken und arbeiten
D) Iterativer Fortschritt mit Feedback

2. Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Praxis des „Lieferantenmanagements“ besteht darin, sicherzustellen, dass die Lieferanten der Organisation und ihre Leistungen [?] angemessen sind, um die nahtlose Bereitstellung hochwertiger Produkte und Dienstleistungen zu unterstützen.

A) verwaltet
B) belohnt
C) gemessen
D) definiert

3. Welches Leitprinzip empfiehlt, zur Erreichung eines Ziels die geringstmögliche Anzahl an Schritten zu verwenden?

A) Fokus auf Wert
B) Halten Sie es einfach und praktisch
C) Ganzheitlich denken und arbeiten
D) Iterativer Fortschritt mit Feedback

4. Was kann als Betriebsmodell für die Erstellung und Verwaltung von Produkten und Dienstleistungen beschrieben werden?

A) Service-Wertschöpfungskette
B) Governance
C) Leitprinzipien
D) Praktiken

5. Identifizieren Sie das fehlende Wort in den folgenden Sätzen.
Ein Service ist ein Mittel zur gemeinsamen Wertschöpfung, indem er die von den Kunden gewünschten Leistungen ermöglicht, ohne dass der Kunde bestimmte Kosten und Risiken tragen muss.

A) Dienstprogramm
B) Ausgänge
C) Garantie
D) Ergebnisse

Solutions: