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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Praxis braucht Menschen, die komplexe Systeme verstehen und über kreative und analytische Fähigkeiten verfügen?

A) Aktivierung ändern
B) Problemmanagement
C) Serviceanforderungsverwaltung
D) Service-Level-Management

2. Was wird durch die Dimension „Organisationen und Menschen“ des Servicemanagements beschrieben?

A) Ein- und Ausgänge
B) Kommunikation und Zusammenarbeit
C) Verträge und Vereinbarungen
D) Arbeitsabläufe und Kontrollen

3. Was ermöglicht die Ergebnisse, die Kunden erreichen möchten?

A) Organisation
B) Dienst
C) Garantie
D) IT-Anlage

4. Ein Kunde ist eine Person, die die Anforderungen an eine Dienstleistung definiert und die Verantwortung für die [?] Inanspruchnahme der Dienstleistung übernimmt.

A) Risiken
B) Ausgänge
C) Kosten
D) Ergebnisse

5. Wie trägt ein Service-Consumer zur Reduzierung des Festplattenspeichers bei?

A) Durch die Verwaltung der Serverhardware
B) Durch die Verwaltung der Mitarbeiterverfügbarkeit
C) Durch die Kommunikation von Einschränkungen
D) Durch Bezahlung des Dienstes

Solutions: