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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which statement about change management is CORRECT?

A) It optimizes financial exposure
B) It ensures that servicerequests follow the normal change management process
C) It ensures that all changes are authorized by the change advisory board (CAB)
D) It optimizes overall business risk

2. What service could include a differentiation as an "excitement factor"?

A) A packaged service
B) An enhancing service
C) An enabling service
D) A core service

3. What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?

A) A request for change
B) An alert
C) An emergency event
D) An emergency change

4. Which of the following BEST describes the purpose of access management?

A) To provide a channel for users to request and receive standard services
B) To prevent problems and resulting Incidents from happening
C) Provides the rights for users to be able to use a service or group of services
D) To detect security events and make sense of them

5. What BEST describes the customers and users of an IT service provider?

A) Customers sell IT services; users improve IT services
B) Customers design IT services; users test IT services
C) Customers agree the service levels; users buy IT services
D) Customers buy IT services; users use IT services

Solutions: