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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| The ITIL Service Lifecycle / Value System | - Service value system and components - Service lifecycle stages or value chain activities |
| Generic Concepts and Definitions | - Models and principles used in ITIL - Common ITIL definitions |
| Technology and Architecture Supporting IT Service Management | - Overview of tools and technologies - How technology facilitates ITIL practices |
| Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
EXIN ITIL Foundation Sample Questions:
Which statement about change management is CORRECT?
- A. It optimizes financial exposure
- B. It ensures that servicerequests follow the normal change management process
- C. It ensures that all changes are authorized by the change advisory board (CAB)
- D. It optimizes overall business risk
Correct Answer: C 🗳️
What service could include a differentiation as an "excitement factor"?
- A. A packaged service
- B. An enhancing service
- C. An enabling service
- D. A core service
Correct Answer: B 🗳️
What is the type of notification that should be sent when a threshold has been reached, something has changed or a failure has occurred?
- A. A request for change
- B. An alert
- C. An emergency event
- D. An emergency change
Correct Answer: B 🗳️
Which of the following BEST describes the purpose of access management?
- A. To provide a channel for users to request and receive standard services
- B. To prevent problems and resulting Incidents from happening
- C. Provides the rights for users to be able to use a service or group of services
- D. To detect security events and make sense of them
Correct Answer: C 🗳️
What BEST describes the customers and users of an IT service provider?
- A. Customers sell IT services; users improve IT services
- B. Customers design IT services; users test IT services
- C. Customers agree the service levels; users buy IT services
- D. Customers buy IT services; users use IT services
Correct Answer: D 🗳️
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