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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービスの成果に関する合意、監視、報告、および質の悪いサービスを根絶するための行動の調査という一定のサイクルを通じて、サービスの品質を維持および向上させることを目的とするプロセスはどれですか?

A) サービスレベル管理
B) IT サービスの財務管理
C) IT サービス継続性管理
D) 可用性管理

2. 組織内の主要な目標に対する進捗を測定するためのパラメータは何ですか?

A) サービス向上プログラム (SIP)
B) バランス スコアカード (BCS)
C) 重要業績評価指標 (KPI)
D) 重要成功要因 (CSF)

3. サービスデスクがインシデントを既知のエラーに関連付けようとすることが重要なのはなぜですか?

A) これによりインシデントをより適切に追跡できるため
B) これは IT サービス管理モデルの一部であるため
C) そうしないと問題管理が機能しないためです。
D) これは、インシデントをより迅速に解決できることを意味するためです。

4. ISO/IEC 20000 の目的は何ですか?

A) 統合プロセスアプローチの採用を促進する
B) IT ガバナンスの導入を促進するため
C) IT サービス管理に関するベスト プラクティス ガイダンスを提供する
D) セキュリティ管理に関するベスト プラクティス ガイダンスを提供します。

5. セキュリティ管理プロセスの目的は何ですか?

A) あらゆるサービス活動において情報セキュリティを効果的に管理すること
B) 重要なサービスのみの情報セキュリティを効果的に管理するため
C) IT スタッフの情報セキュリティを効果的に管理するため
D) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため

Solutions: