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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Actions and Treatments | 12% | - Action Management
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Engagement Policies | 12% | - Policy Configuration
|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Channels | 10% | - Channel Integration
|
| Decision Strategies | 25% | - Strategy Design
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
1. You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
A) Offer relevancy
B) Customer contact policy
C) Offer eligibility
D) Predicted customer behavior
2. DRAG DROP
U+ Bank has decided to use the Pega Customer Decision Hub to recommend more relevant banner ads to its customers when they visit the personal portal.
Select each placement type on the left and drag it to the correct requirement on the right.
3. In a Decisioning Strategy, which decision component is required to enable access to the Customer properties like age, income, etc.?
A) Data Import
B) Proposition Data
C) None, properties are available
D) Set Property
4. The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
A) Suitability rules
B) Volume constraints
C) Suppression policies
D) Customer contact limits
5. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
A) Eligibility
B) Suitability
C) Suppression rules
D) Applicability
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: Only visible for members | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |






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