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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. HOTSPOT
In the Answer Area, select the correct engagement policy for each condition.

2. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Engagement policies and Arbitration
B) Audience
C) Contact policies
D) Segmentation

3. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?

A) Create a prioritization decision strategy at the Group-level.
B) Ensure that the propensity is enabled in Arbitration tab.
C) Create an adaptive model rule at the Issue-level.
D) Enable an action value in the prioritization formula.

4. U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.

Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?

A) Poor
B) Fair
C) Good
D) Very Poor

5. MyCo, a mobile company, uses Pega Customer Decision Hub to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what must you do to present offers from the two groups?

A) Map a real-time container to the Top-level or Issue-level.
B) Create a decision strategy at the Issue-level.
C) Enable an engagement policy for the second group.
D) Set contact limits for both the groups.

Solutions: