Dumps for Free Microsoft MB-240 Practice Exam Questions [Mar 05, 2026]
MB-240 Dumps PDF And Certification Training
Candidates who take the MB-240 exam will be tested on their ability to configure and manage Dynamics 365 Field Service applications, including customer assets, schedules, and resource allocation. They will also need to demonstrate their knowledge of service agreements, work orders, and service tasks, as well as their ability to manage inventory and purchasing. Additionally, the exam will test the candidate's understanding of how to use the Dynamics 365 Field Service mobile application to complete work orders and perform field service tasks.
Microsoft MB-240 certification exam covers a wide range of topics, including configuring and managing the Field Service application, managing resources and work orders, managing inventory and purchasing, configuring and managing agreements, and managing customer assets. Candidates are also tested on their ability to integrate Field Service with other Dynamics 365 applications, such as Sales and Customer Service. MB-240 exam consists of 40-60 multiple choice and multiple response questions and must be completed within 150 minutes.
NEW QUESTION # 183
You are the lead consultant on a Dynamics 365 Field Service implementation for a commercial landscaping company.
Some jobs require landscape technicians to be scheduled on a job for multiple days.
What are three ways technicians can be scheduled over multiple days? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Manually on the schedule board.
- B. Using the scheduling assistant.
- C. Using Resource Scheduling Optimization (RSO).
- D. Creating a resource group on the incident type.
- E. Scheduling multiple resources to multiple days.
Answer: A,B,E
NEW QUESTION # 184
You work for a digital billboard manufacturing company. When manufacturing is completed, the new digitalbillboards are shipped to a client site for installation. As the dispatcher for your company, you need to identifyand schedule the different resources that are required to complete the installation of the digital billboard.
The installation of a billboard is a complicated process and requires a large team of resources all with differentskills. These installations occur frequently, so you want to dispatch the resources for installations as efficientlyas possible.
You need to configure multi-resource scheduling.
Which three steps should you perform, in sequence, to enable the multi-resource scheduling? To answer,move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
NEW QUESTION # 185
You are setting up a new incident type that will contain three service tasks and two products. None of your existing service tasks, services or products will work for this incident type.
You need to create this new incident type.
Which three steps are required? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Add any necessary notes for this incident type.
- B. Create and save the incident type.
- C. Add all necessary services to the incident type.
- D. Add all necessary service tasks and products to the incident type.
- E. Create, save, and publish the all necessary service tasks and products.
Answer: B,D,E
NEW QUESTION # 186
You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?
- A. Set Real Time Mode to Yes on the Schedule Assistant view.
- B. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
- C. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
- D. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.
Answer: C
Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-bookable-resources
NEW QUESTION # 187
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 188
Case Study 5 - LitWare Inc
Overview
Company overview
LitWare Inc. is a plumbing and heating company which provides installation, maintenance, and repair services in United States (U.S.) and Canada.
LitWare also offers various installation and repair services such heating, venting, and air conditioning (HVAC), plumbing, and roofing for commercial customers using their employees and subcontractors.
Company structure and resources
The company has three main types of services, each offering a different combination of service personnel.
1. Training services provide training to LitWare employees and subcontractors to perform the work in the regions serviced.
2. Unplanned maintenance services address emergency repair requests for their customers.
- Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to repair technicians based on their skills.
- Repair technicians are employees and subcontractors.
3. Planned maintenance services perform regular and planned checks for their customers.
- Inspectors are assigned to all regions based on skills and expertise.
- Installers are assigned to multiple territories in a geographic region.
- Repair technicians are employees and subcontractors.
- Dispatchers are assigned to all territories in a region. Dispatchers assign repair and installation work to technicians based on skills.
All the inspection, repair, and installation employees utilize the Field Service mobile app.
Dispatchers can see all work request data for their region and see all the bookable resources.
Existing environment
Job structure
Typical job assignments are as follows:
- Inspections: 1-2 resources
- Installations: minimum 2 resources, 1 expert
- Repairs: 1-3 resources
Skills and certifications
The following spreadsheet tracks the skills and certifications earned by each internal employee:
Service areas
The service areas are:
For each type of job, there must be at least one certified or highly experienced resource on the job.
Their current system does not have a way to maintain the availability of a service, maintain the subcontractor's insurance details, certifications, and more options for inspectors. All work is printed out and provided as a hard copy to the resources. It is not easy to distribute the new updated materials for the service or share the new troubleshooting guides.
Requirements
Planned changes
LitWare plans to implement Dynamics 365 Field Service. The requirements gathered during analysis are:
Work orders and scheduling
- Scheduling based on resource skill, and number of required resources based on job type and duration.
- Planned Maintenance emergency calls take priority over other types of jobs.
- Schedule resources based on location, maximizing total work hours and then minimizing drive time.
- Ability to track technician time.
- Ability to configure rates and pay types.
- Ability to easily see when a resource is on Time Off on the schedule board.
- All resource time-off requests should be approved by both their manager and their line manager.
Service contracts
- Set up and create a Planned Maintenance type of contract.
- Define the coverage of the regions by the work.
Inspection management
- Ability to configure inspections.
- Ability for inspections to be linked with work orders and customer assets.
Resources
- Implement company holidays for U.S. and Canada.
- Implement various pay types based on overtime, weekends and holidays, travel and regular time.
- Implement paid time off.
- Ability for resource calendars to reflect resource time off and work hours.
- Access to jobs assigned for the day.
- Ability to capture the validity of the insurance and send a 90-day reminder notification before the expiry.
- Activate geocoding throughout the system.
- Use territories for accounts, resources, and work orders.
- Enable Microsoft SharePoint Integration.
Field Service mobile app
- Ability for technician to access work orders and asset details.
- Ability to perform inspections on the mobile app.
- Ability to work through offline mode.
- Ability to enter time for the work.
Technical requirements
Resources require the ability to:
- Configure work hours templates based on their time zone.
- Access and view their skills, skill level, and certification data.
o Certifications set to expire over the next 90 days should show highlighted in Yellow.
o Certifications already expired will show in Red.
- Access documents either online or offline.
- Have their time-off requests enabled for approval by default for resource who has skill of electrical, and have the requests approved by both their manager and line manager.
Work orders
- The ability to have templates for work orders.
o Templates will provide guidance for technicians, and help recommend products and default services.
- Work orders created from a PM contract need to have a status = Service Contract.
Inspections:
- Ability to configure advance inspections with conditional logics based on the questions.
- Ability to use the latest inspections for analytics on a weekly basis.
- Ability to perform ad-hoc inspections with assets.
- Ability for users to export responses.
Security and access
- Technicians in the field should only see work orders scheduled for today.
- Technicians should have the option to enter manual time.
- Technicians should have the option to complete the inspections.
- Technicians should have the ability to access relevant apps to complete the job.
- Technicians should have the ability to access the guides.
- Administrators should have access to the technician usage of the guides.
Drag and Drop Question
LitWare has requirements for configuring the Field Service mobile app, and you are responsible for setting up the system to meet those requirements.
You need to set up help documents related to the requirements as per the case study.
How should you configure the user settings? To answer, move the appropriate configurations to the correct location. You may use each configuration once or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 189
You are a Dynamics 365 for Field Service Administrator. Your organization wants to use Connected Field Service for existing Customer Assets.
You install Connected Field Service and set up Azure IoT Central, but it seems no alerts are being received in Dynamics 365 for the devices.
You need to find the issue and resolve it.
Which action should you choose?
- A. Create the IoT Connected Device connection role to link devices to customer assets.
- B. Configure the Create CFS alerts from IoT Central within Microsoft Flow.
- C. Register the device in Dynamics 365 Connected Field Service.
- D. Configure the Create CFS alerts from IoT Central Workflow within Dynamics 365.
Answer: B
Explanation:
Section: Configure field service applications
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central-alerts
NEW QUESTION # 190
When Contoso installs chillers for customers, they are expected to follow the same procedure for each install.
You need to configure the functionality necessary to automatically add all the tasks and resources needed to a work order when the work order type is Chiller Installation. You must follow the established Contoso guidelines for installation requirements, as outlined in the Case Study, and create the most efficient process possible.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
A screenshot of a computer Description automatically generated
NEW QUESTION # 191
You are entering products and services into Dynamics 365 CE Field Service.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Non-inventory
- B. Service
- C. Inventory
- D. Asset
Answer: B,C
Explanation:
Correct:
* Inventory
* Service
Incorrect:
* Asset
* Product
* Non Inventory
Note: Dynamics 365 Field Service, Create products or services for work orders Create a product or service
1. In Field Service, change to the Settings area.
2. In the General section, select Products.
3. Select Add Product to create a new product.
4. Provide a Name and a ProductID.
5. Fill in other fields.
[details omitted]
*-> 6. In the Field Service section, choose a Field Service Product Type which is required to add a product or service to a work order.
Inventory: Products that are inventoried and have quantities tracked in a warehouse.
Non-inventory: Items that are typically not inventoried. For example, stickers or zip ties.
Service: Used to create service products, which represent the work that you sell to your customers. The quantity of service products is measured with a duration of time. Only service products can be associated with a work order as a service.
7. Etc.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service
NEW QUESTION # 192
Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on- site service experience.
You need to create a survey which will be sent automatically to a customer once their work order is completed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 193
You are entering products and services into Dynamics 365 CE Field Services.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure to allow your technicians to add work order products? Each correct answer presents a complete solution.
- A. Service
- B. Non Inventory
- C. Inventory
- D. Product
Answer: A,C
Explanation:
Section: Configure field service applications
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service
NEW QUESTION # 194
You implemented Microsoft Dynamics 365 Field Service. You are now managing changes as the team continues to use Dynamics 365. Dispatchers are reporting that the schedule board is difficult to navigate because resources can be scheduled 24 hours of the day. However, resources for this organization only work between 7am and 5 pm in the Greenwich Mean Time Zone (GMT).
You need to modify the schedule board to resolve this issue. What should you do?
- A. Create a schedule board tab for the resources working 7am to 5 pm GMT and ensure all the resources have been added to that tab.
- B. Adjust the working hours of the resources to 7am to 5 pm GMT.
- C. Modify the existing schedule board tabs to only include resources working 7am to 5 pm GMT.
- D. Modify the existing schedule board tabs and ensure the working time for the tab is set to 7am to 5 pm GMT.
Answer: D
NEW QUESTION # 195
You are implementing Dynamics 365 Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.
You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.
What should you suggest to the customer?
- A. Select the Real-Time Mode option in the Schedule Assistant filter window.
- B. Update the Load Default Filters on the Schedule Assistant.
- C. Update the Starting Location to Organization Unit within Schedule Board Settings.
- D. Update the filter on the Scheduler resource tool tips view.
Answer: A
NEW QUESTION # 196
You are a Dynamics 365 for Field Service administrator for a construction company.You need to schedule a work order for a group of resources that will work together for a set number of days, week, or months.
How should you achieve the goal without scheduling the same requirements multiple times manually by usingthe schedule board (or with the schedule assistant)?
- A. Use Facility Scheduling
- B. Use Multi-Resource Scheduling
- C. Use Universal Resource Scheduling
- D. Use Resource Crew Scheduling
Answer: B
NEW QUESTION # 197
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills.
Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 198
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Microsoft MB-240 exam is a great opportunity for individuals who want to demonstrate their expertise in the field of field service management. By passing MB-240 exam, candidates can demonstrate their knowledge and skills in designing and implementing field service solutions. Microsoft Dynamics 365 Field Service Functional Consultant certification can be a valuable asset for individuals who want to pursue a career as a functional consultant in the field service industry.
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Practice Exam MB-240 Realistic Dumps Verified Questions: https://drive.google.com/open?id=1tMGY2RCm-m63_9aZJvBpTuwa7faR93_b