Exam blueprints shift, and last season's study guide quietly turns into a liability. That is why ActualCollection refreshes its 65 Avaya Contact Center Select Implementation and Maintenance practice questions on a continuous basis and includes 365 days of free updates with every 2026 purchase.
Avaya 78950X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Contact Center Select Implementation and Maintenance Exam |
| Exam Number: | 78950X |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Typically 2 years (varies by Avaya certification policy) |
| Available Languages: | English |
| Exam Price: | USD 125 (approx.) |
| Real Exam Qty: | 65-70 |
| Passing Score: | 80% |
| Related Certifications: | Avaya Contact Center Select Certification |
| Exam Format: | Multiple Response, Multiple Choice |
| Recommended Training: | Avaya Official Training |
| Exam Registration: | Avaya Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Computer-based exam (online or testing center) |
| Pre Condition: | Recommended experience with Avaya Contact Center Select administration and IP Office integration knowledge |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 78950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Database Management | - Data aggregation intervals (daily, weekly, monthly) - Historical reporting structure |
| Topic 2: ACCS Architecture and Solution Overview | - IP Office and ACCS integration fundamentals - Avaya Contact Center Select components and architecture - Deployment models and scalability options |
| Topic 3: Configuration and Administration | - User and agent provisioning - ACCS configuration components and tools - Outbound campaign configuration |
| Topic 4: Integration and Connectivity | - IP Office SIP and CTI integration - Avaya Aura Media Server integration - Security and TLS configuration |
| Topic 5: Installation and Deployment | - Software and appliance deployment methods - System prerequisites and environment preparation - WebLM and licensing configuration |
| Topic 6: Maintenance and Troubleshooting | - System monitoring and diagnostics tools - High availability and business continuity - Fault isolation and log analysis |
Avaya 78950X Certification Exam Q&A
Avaya Contact Center Select Implementation and Maintenance is an official Avaya exam, registered under the code 78950X. A passing score earns you the Avaya Contact Center Select Certification certification, positioned at the Professional level. The credential also connects to Avaya Contact Center Select Certification, so it can anchor a broader certification path. Because Avaya designs its exams around real job tasks, holding this certification signals practical skill rather than memorized theory.
Candidates face 65-70 questions inside a 120 minutes window on the Avaya Contact Center Select Implementation and Maintenance exam. That ratio leaves little slack, which is why pacing deserves as much practice as the content itself. Learn to budget your minutes, park stubborn questions instead of wrestling them, and rehearse under a real clock: a few timed runs in the ActualCollection test engine will make the official time limit feel routine rather than threatening.
The passing bar for Avaya Contact Center Select Implementation and Maintenance is set at 80%, and registering for the exam officially costs USD 125 (approx.). There is no reduced price for a second try: fail, and you pay USD 125 (approx.) in full again. That makes honest self-testing the cheapest insurance available, so hold off on booking until your ActualCollection practice scores sit clearly above the passing line, attempt after attempt.
Recommended experience with Avaya Contact Center Select administration and IP Office integration knowledge
Vendor policies are revised from time to time, so double-check the eligibility details before registering on the official exam page.
Sign-up for the Avaya Contact Center Select Implementation and Maintenance exam is handled through the official registration channels listed here.
One practical detail: the exam is delivered Computer-based exam (online or testing center), so plan your logistics accordingly.
Avaya recommends the following training resources for candidates working toward Avaya Contact Center Select Implementation and Maintenance.
Training gives you the theory, but repetition locks it in. Pair any course with the 65 practice questions in the ActualCollection 78950X package and you will know exactly how each topic shows up on exam day.
Absolutely. A free PDF demo of the Avaya Contact Center Select Implementation and Maintenance questions is available at ActualCollection, so you can inspect the quality and formatting before any money changes hands. Once you buy, updates are free for 365 days, and when that period runs out you can extend the update service at 50% off the regular price.
ActualCollection offers a 100% money-back guarantee with specific conditions. If you take the Avaya Contact Center Select Implementation and Maintenance exam within 60 days of purchase and fail, you may claim a full refund, provided the exam matches your product. Sitting the exam within 3 days of purchase disqualifies a claim, as do downloaded-but-unused products, free materials, and expired orders; the candidate name must also match the payer name. To file, submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and the claim is processed within 7 days. If you prefer, you can skip the refund and instead receive two other exam products of equal value at no charge while keeping the update service on your original purchase.
As for delivery: it is immediate. Your files become downloadable the moment payment completes and are also emailed to you within one minute. If nothing shows up within 2 hours, contact customer service. You may install the software on an unlimited number of computers.
Avaya Contact Center Select Implementation and Maintenance is divided into 6 official domains. Among the headline areas are Reporting and Database Management, Configuration and Administration, and ACCS Architecture and Solution Overview. Scroll up to the exam topics section for the full breakdown, and use it as a checklist: any line you cannot confidently explain deserves another round of practice.
Avaya Contact Center Select Implementation and Maintenance Sample Questions:
Which two statements about Campus Business Continuity are true? (Choose two.)
- A. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.
- B. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.
- C. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.
- D. The active and standby servers must be in the same location and network subnet using static IP addresses.
A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?
- A. Synching agents with extensions on IP Office in ACCS
- B. Processing voice and music recordings for flow and scripts
- C. Directing email and web communication contacts to the contact router
- D. Connecting voice contacts to the ACCS contact router
In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, which steps will allow an individual service to be stopped and started?
- A. Enter the advanced password, right click on the service and select end process.
- B. Right click on the service and select reboot.
- C. Enter the advanced password, right click on the service and select restart.
- D. Right click on the service and select restart.
Which statement is true about the Avaya GREP tool?
- A. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
- B. It is only used to report on SIP related messages during low traffic periods.
- C. It should only be used on an active system to capture real-time events.
- D. It is only used during the installation phase and should not be used on an active server.
When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)
- A. You can schedule on a frequency of a specific date.
- B. You can schedule multiple applications for backup in a single scheduling task.
- C. The backup folder contains backup files for each application you select.
- D. Regularly occurring backups create a new backup folder for the previous backup.
- E. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.





