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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following is an efficiency KPI?

A) None of the answers
B) Employee satisfaction (%)
C) Production output (#)
D) Cost per delivered order ($)

2. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.

A) Without
B) In
C) With
D) For

3. Which of the following design features for graphs should be avoided?

A) Representing the individual value of each bar in a bar chart
B) Use of a limited number of colors
C) 3D
D) Light grid bars

4. Which KPI should be used to balance "First call resolution rate (%)"?

A) Call duration (# / time)
B) Improve call resolution
C) Calls per staff (#)
D) Calls per hour (#)

5. For "Budget variance (%)", the trend is good when:

A) Increasing
B) Decreasing
C) Within range
D) This is not a KPI

Solutions: