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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| KPI Typology | - Leading vs lagging KPIs - Qualitative vs quantitative KPIs - Efficiency vs effectiveness KPIs |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Data Gathering | - Communication with data custodians - KPI activation tools - KPI activation techniques - Data quality dimensions - Guidelines to improving - Community of Practice - KPI reporting data sources |
| KPI Selection | - KPI selection sources - KPI selection techniques - KPI selection for organizational scorecard |
| Working with Targets | - Negative behaviors when setting - KPI documentation processes - Challenges in working with targets - Targets in practice |
| KPI Project Coordination | - The business case for KPI implementation - Primary and secondary data sources - KPI workshop briefing pack - KPI project plan |
| Data Visualization | - Scorecard and dashboard examples - Usability in terms of visual design - Best practices in dashboard design - Best practices in scorecard design - Guidelines to design efficient templates |
| KPI Measurement | - Change log - KPI report - Data gathering communication |
| Understanding KPIs | - KPI lifecycle - SMART objectives decomposed - KPI related terminology |
| KPI Documentation | - KPI documentation form design - Weights and Indexes - KPI documentation form functions - KPI documentation process - Organizational KPI libraries development |
| The World of KPIs | - Organizational levels - Governance - The value added by KPIs - KPIs concept map - Challenges in performance measurement |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following is an efficiency KPI?
A) None of the answers
B) Employee satisfaction (%)
C) Production output (#)
D) Cost per delivered order ($)
2. Fill in the blank word: Tunnel behavior means looking after the achievement of own targets, ________ consideration of the implications for other areas in the organization.
A) Without
B) In
C) With
D) For
3. Which of the following design features for graphs should be avoided?
A) Representing the individual value of each bar in a bar chart
B) Use of a limited number of colors
C) 3D
D) Light grid bars
4. Which KPI should be used to balance "First call resolution rate (%)"?
A) Call duration (# / time)
B) Improve call resolution
C) Calls per staff (#)
D) Calls per hour (#)
5. For "Budget variance (%)", the trend is good when:
A) Increasing
B) Decreasing
C) Within range
D) This is not a KPI
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |





