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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

In an established community, members have been posting the same questions repeatedly.
Which three group tools should be used to help members find the answers they are looking for more easily? (Choose 3)

A. Direct members to report repetitive questions using the Report to Admin tool
B. Pin a post as an announcement in the group
C. Ask members to tag an admin every time someone asks a repetitive question
D. Add useful posts to a topic tag dedicated to frequently asked questions
E. Create a frequently asked questions learning unit

Question 2

A hair salon supplier wants to create an online community to boost online store sales. The goal is to track trends and showcase products.
Their mission is to become the leading source for style inspiration, which requires them to stay at the forefront of a fast-moving industry and maintain appeal among a mass audience.
On which set of KPIs should the community manager focus?

A. Reach Audience growth Sentiment
B. Reach Sentiment Website traffic
C. Website traffic Sentiment Audience growth
D. Reach Website traffic Audience growth

Question 3

A community manager runs a Facebook group for people who have challenged themselves to refrain from drinking alcohol for 30 days.
The group has grown organically over two years after the founder completed a 30-day challenge and invited people to join. The group now has includes over 3,000 members who use it as a resource for tips, guidance and support as they take on the challenge.
The community manager wants to make the group the recognized source for support.
Which step should the community manager take first?

A. Define the brand guidelines for cohesive content in the community
B. Review community posts and delete unprofessional content
C. Ask the members to provide profitable ideas for the community
D. Tell members they need to pay to stay in the community

Question 4

The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A. Reply to the member's comment and tag them in the rule post
B. Repost a group rule and mute them for seven days
C. Remove the member from the group
D. Delete the member's comments and mute them for seven days

Question 5

A growing business wants to create a yearly summit for current and prospective customers to increase awareness and drive sales. The community manager needs to convert 30% of existing community members into buying tickets for the inaugural event.
Which two steps should the community manager take to accomplish this task? (Choose 2)

A. Provide discount codes to community members who buy early bird tickets
B. Schedule event speakers to host Q&As in the community leading up to the event
C. Reach out privately to community members who might be interested in attending
D. Post a link to the event website with a daily reminder to purchase

Solutions: