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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Assign the Edge to a Site
B) Configure a trunk
C) Associate the network interface
D) Authenticate the Edge
E) Create a Site
F) Create an Edge Group
G) Configure the Edge Connectors

2. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Application Services
B) Public Interface Services
C) Communication Services
D) Core Services

3. To assign extensions to users, you must first

A) Create a pool of extensions.
B) Buy the extension number from the carrier.
C) Add the extension to the dial plan.
D) Assign the extension to the user's phone.

4. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Reset John's password and let him know the password to log in with.
B) Add John to Genesys Cloud again so that a new invitation will be generated.
C) Resend the invite.
D) Submit a ticket to Genesys Cloud support.
E) Tell John to be patient and wait for the email to arrive.

5. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Number the documents in such a way that this one appears at the top of the list.
B) Add meaningful tags to the document.
C) Make sure you name the document in a way that is easy to search for.
D) Add a priority of "high" to this document.

Solutions: